Notes

Issue: NA
Action: NA
Communication: cx drop the call // call drop selected // call not connected // CMN

#
Action: info shared
Communication: apology one // tat shared 24 hours for delivery mark // also guide to pack the parcel in original packing // DTSS Followed // CMN

Issue: NON Register Number
Action: Details not shared
Communication: ask cx to call from the Register mob. no. // CMN

Issue: cx is not able to provide the suborder ID
Action: NA
Communication: apology done // ask cx to provide the suborder ID // CMN

Issue: product already picked up but not updated (APUC case)
Action: info shared
Communication: apology done // ask cx to coordinate with the courier boy // CMN

--- Ozonetel Error // Disposition not filled

issue: cx want to know about her complaint (Multiple Suborder)
action: info shared // stage selected // RL Filled
comm: apology done // tat shared 24-48 hours for update as the product is already picked up with // CMN

90342274


Issue: cx want to know about the order status // UD marked
Action: complaint raised // FNDR filled // address verified // Critical Escalation Marked
Communication: apology done // rescheduled delivery // tat shared 24 hours for delivery re-attempt // Courier partner name shared
Alternate Phone number-
Alternate Landmark-

Issue: cx want to return his product (re-scheduled)
Action: Pick up address confirmed // asked cx to share the alternate phone number
Communication: apology done // shared the complaint status // tat shared 2-3 days for pickup // shared the courier partner name // also guide to pack the parcel in original packing
Alternate Phone number-

Issue: cx wants to know the complaint status (return case) // out for pick up
Action: info shared // ask to wait till 6 PM // Pickup boy no. shared
Communication: apology done // shared the courier partner name // also guide to pack the parcel in original packing

Issue: product already picked up but not updated (APUC case)
Action: APUC marked // status marked Pending with Snapdeal
Communication: apology done // tat shared 72 hours for update // ask cx to wait
Pickup boy no:
Pickup Partner Name:
Pickup Date:

Issue: product already picked up but not updated (APUC case)
Action: macro shared
Communication: apology done // ask cx to coordinate with the pickup boy

Issue: NA
Action: NA
Communication: call not connected // call drop