Notes

Hi ! How can I help you with ""?

As I can check the details, the item is sold by third party seller and fulfilled by Amazon, so replacement would not be possible for the same.
However, I can issue a full refund on returning of the item.

I'm creating a prepaid return label via RoyalMail and related details will be sent to you via email.
You need to drop off the item to the nearest post office as per your convenience.

As I can check the details, the item is sold and fulfilled by third party seller.
In this case I have two options for the same of either to

If I relate to myself, I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.

We don't want our customers to face any kind of inconvenience.
To assist you further I need to transfer your chat to the relevant department.
Please allow us a moment so that someone from the relevant department will join you shortly.

However, we never want our valuable customer to face such inconvenience as customer's happiness is our first priority.

I would request you to please wait for as this date is the deadline for the carrier to deliver your parcel.
If the carrier fails to do so, we will proceed further with full refund or replacement whatever will be possible.

I hope you give us another chance to assist you better in future.

If I would be at your place, I would have felt the same.

I strongly apologize for the inconvenience caused to you.
Do not worry. I will be more than happy to help you with the issue.

Allow me a moment to check the previous conversation so that I can provide you best details.

You're welcome!
Hope I was able to resolve your issue?

It was a pleasure chatting with you.
Thank you for using our Message Us service.
Goodbye for now, cheers!

You're welcome.
Is there anything else I can help you with for today ?

Being an on-line company, we rely on our carriers to deliver the items and I know they have led us down this time.

How would you like to return the item ?

Options- Collectplus store drop, Royalmail drop or Hermes pickup ?
I can understand this must caused you an inconvenience.

To sum up with this, I'm extending your prime membership for a month.
I would really appreciate if you could accept this as an apology.

Sometimes it happens that the products you ordered is not available at your nearest fulfillment centers which needed to be arranged from another fulfillment centers.
It gets delayed for the same.