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Hello, my name is Pranav, I will surely help you with your concern today.
I'm sorry to hear that. I'm extremely sorry to hear that, this is really not expected.
Please give me two minutes of your time while I see what best I can do for you.
Thank you for staying connected.
I see it is taking little longer, may I place this chat on hold for two more minutes?
Thanks for understanding.
You are most welcome. Thank your being our valuable customer, have a wonderful day ahead.
Thank you for choosing Amazon, have a wonderful day ahead.
Is there anything else I may help you today?
Would there be anything else I may help you today?
I'm sorry to inform you that the product comes under replacement-only category, hence I won't be able to process replacement.
I will be glad to help you with replacement.
As you've not received the product, we want you to receive the product this time so I will be glad to send a new order for you.
Please click on 'End Chat' to close this window.
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