Notes

Hello, $contacts.name.first
How was your day?
I was reading your inquiry about your XXXXX but rest assured that I will do my best to help you. I do apologize for this inconvenience.

----------------------------------------CTY----------------------------------------

It's been a pleasure assisting you, $contacts.name.first. Thanks for choosing us. I am going to disconnect now. Before you leave, you may receive a brief email survey with two questions: one qualifying my assistance and the other one about your last experience with Walmart.com. I will be more than glad if you can take a minute to fill out the survey. Thank you for contacting Walmart.com and have a great evening!

--------------------------------------CCLOSE--------------------------------------

I am sorry but I am required to close this chat due to lack of activity, $contacts.name.first. Please contact us again if you need further assistance. Thanks for choosing us. Before you leave, you may receive a brief email survey with two questions: one qualifying my assistance and the other one about your last experience with Walmart.com. I will be more than glad if you can take a minute to fill out the survey. Thank you for contacting Walmart.com. Have a great evening!

-----------------------------CORRECT BILLING ADDRESS------------------------------

Thank you very much, $contacts.name.first. I will check your order details and my available options for you right now.

-----------------------------INCORRECT BILLING ADDRESS-----------------------------

Thank you very much, $contacts.name.first. Unfortunately, the billing address in our records does not match with that address. The one in our records begins with "XXXXX". Can you check it please?

---------------------------------S2S PHOTO ORDER----------------------------------

Thank you for your patience $contacts.name.first. I have checked your order details and tracking information and since you have not received any notification about this and the store representatives where not able to locate it, we can assume that the order was lost after the delivery attempt; I do apologize for this inconvenience. To make this right for you, I can process a full refund for your order. Can I process your refund?

----------------------------REFUND DUE TO OUT OF STOCK----------------------------

Thank you for your patience, $contacts.name.first. I was checking your order details and tracking information and since XXXXX are missing from the delivered box, I checked the availability for a replacement, but unfortunately, I can not offer you a replacement due to the item is now out of stock, I do apologize for this inconvenience, but I can offer you a refund. Can I process your refund?

----------------------------------LOST IN TRANSIT----------------------------------

Thank you for your patience, $contacts.name.first. I was checking your order details and tracking information and unfortunately, the shipment was lost in transit, I do apologize for this inconvenience. To make this right for you, I can process a replacement or a refund. Which one would you prefer?

--------------------------------LOST AFTER DELIVERY--------------------------------

Thank you for your patience, $contacts.name.first. I was checking your order details and tracking information and unfortunately, the shipment was lost after the delivery attempt, I do apologize for this inconvenience. To make this right for you, I can process a replacement or a refund. Which one would you prefer?

-----------------------------------REPLACEMENT-----------------------------------

Thank you for your patience. I just placed your replacement and you will receive an email confirmation with the delivery date of the new order.

--------------------------------------REFUND--------------------------------------

Thank you for your patience $contacts.name.first. I've issued a refund of $XXXX to your original payment method and you should receive it within 5 business days.

-----------------------------------CAN'T CANCEL------------------------------------

Thank you for your patience, unfortunately, I am not able to cancel or undo the cancellation process. Due to that the cancellation requests are processed as quickly as possible, the system does not allow us to take further actions. I do apologize for this inconvenience.

------------------------------------PASSWORDS------------------------------------

Walm8rt2014
Phone Number to Place Order: 1-800-966-6546
Wwalmart Customer Service Phone Number 1-(800)-925-6278
[email protected]
Walmart1@

-----------------------------------MARKETPLACE-----------------------------------

Thank you for your patience, $contacts.name.first. I’ve researched your order and just to verify, did you know that it was sold and shipped by one of the 3rd party Marketplace sellers on our site? It was XXXXXX.

Ohh I see, do not worry. Our Marketplace Sellers are Walmart sellers who allow us to sell millions of additional items we wouldn't otherwise be able to offer. In order to ensure you receive the best support for the items that you purchased, it’s important to communicate directly with the Marketplace Seller. We've created a tool where you can send a message and communicate directly with them.

While we do ask that you work with them directly, please note that we stand behind every product sold on Walmart.com, whether sold directly by Walmart or by our Marketplace sellers.

Their response will be sent to the email address in your Walmart.com account. The expectation is that you will receive a response within 1 business day. To start messaging the seller, please follow these steps:

Access to Walmart.com.
1. Log in to My Account.
2. Go to your order.
3. Click on “see details”
4. Click “contact this retailer”
5. Complete the form and send the message.
6. Allow 1 business day for response.

---------------------------------SAVINGS CATCHER:---------------------------------

I'm sorry for XXXXXX your Savings Catcher account. In this case, I need to tell you that due to security purposes, I do not have the access to your Savings Catcher account over chat. We have a special team that handle Savings Catcher information. One of our specialists will check your account and review what happened with XXXXX. I can provide you their phone number.

Great! You can call to our Savings Catcher team at 866-224-1663 or send an email to [email protected]. Our savings catcher team will be happy to check this for you.

Walmart Pay Set-up, Step by Step:
https://www.walmart.com/cp/walmart-pay/3205993

-------------------------------------CALL TAGS-------------------------------------

Since the item dimensions and weight are above the average, I can schedule a Pick Up with Fedex, so they can return the item to us for you. In order to process this request to Fedex, I will need some information. Can you please help me providing me the date that best suits you and verifying the following contact information for the pick up?

Contact Name:
Address:
Email:
Phone Number:

Thank you for your patience, $contacts.name.first. I have issued a request through Fedex to pick up your item. FedEx is scheduled to pick up your package on XxDATExX. Please have the item packaged and ready for pick up by the scheduled pickup date. Also, you need to accept the Return Agreement that I just sent to your email so the XXXXX is processed.

----------------------------------PHONE NUMBERS----------------------------------

USPS 1-(800)-275-8777
FedEx: 1-(800)-463-3339
UPS: 1-(800)-742-5877
Savings Catcher: 866-224-1663 or forward Email to [email protected].
Gift Cards: 1-888-537-5503 and 1-800-966-6546
Walmart Customer Service: 1-(800)-925-6278
Contact Hellotech: 1-800-756-2002

https://corporate.walmart.com/contact-us/store-corporate-feedback