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Hi,

Thanks for writing in.

We understand your concern about the redemption of the BuyBack Guarantee purchased along with the product.

We would like to let you know that the redemption option will be visible on applicable products' page from the beginning of 6th month (154th day from the delivery date).

You will be able to redeem the BuyBack Guarantee value for your phone/laptop as a discount against the purchase of another phone/laptop on Flipkart that are sold by select sellers. The price of the new phone must be higher than the buyback guarantee amount.

The redemption of this offer will be done via ‘buy with exchange’.

Below are the steps to redeem buyback gaurantee:

You can log in to their Flipkart account used while placing the order for the old phone
Select the new product they wish to purchase
Get the buyback value as an exchange discount on the new purchase

You can also refer to the link for detailed information: https://www.flipkart.com/buyback-guarantee-store

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope this helps!
     
 
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