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Thank you for writing in.
We understand that you want to redeem your '1-year Buyback Guarantee'.
We'd like to let you know that Flipkart 'Buyback Guarantee' will offer you a minimum assured value when exchanging their phones/ laptops bought on Flipkart. This policy will ensure that you get the best exchange value for their old products along with guaranteed future buyback price. The buyback price will always be higher than the regular exchange value.
Here are the steps to redeem the same:
You can log in to their Flipkart account used while placing the order for the old phone.
Select the new product they wish to purchase.
Get the buyback value as an exchange discount on the new purchase.
You will be able to redeem the BuyBack Guarantee value for your phone as a discount against the purchase of another phone on Flipkart that are sold by select sellers. Redemption of this offer will be done via ‘buy with exchange’.
Also, you can not redeem this at the time of purchase against a select set of sellers, and only on phones which are priced higher than the BuyBack discount value promised to you.
Also, we'd like to let you know that you will be able to redeem the BuyBack Guarantee value from the beginning for 6 to 8 months and 9 to 12 months (each tenure will have a separate discount value) from date of your new phone’s delivery which has the BuyBack Guarantee promise. The BuyBack Guarantee offer will be visible on applicable products’ page from the beginning of 6th month (154th day from the delivery date).
In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.
Hope this helps.
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