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What is our role in Churn?
- The very next interaction you have today, may very well be the last opportunity the customer gives us to resolve his or her issue before making the decision to leave Sprint and go to the competition.
It is critical that on every call that you:
- Create a pleasant customer experience
- Let the customer hear your concern and passion to resolve the issue today.
- Accelerate the issue toward a full and complete resolution the first time
- Bring in help from within your site if the customer has called about the issue previously or is not satisfied with the solution you provide. You're not alone.
Why do customers leave?
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