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1) Inquiry:

2) Steps taken:

3) Resources used:

4) Additional comments/Requirements:

5) Outcome:

6) Language: (DR Only)

7) Symptom Description:

8) NCP Parts Needed:

Inquiry: phone keeps hutting off. galaxy s2
carolene simpson
[email protected]

Steps taken: hard reset> home button volume up and power button>

Resources used:power > Marshmallow (Version 6.X.X) > Stuck In A Boot Loop

Additional comments/Requirements:


Language: (DR Only)

Symptom Description:LC0403

NCP Parts Needed:

tmobile- microphone icon on in the text - when he speaks on the mic to text....
1. From any Home screen, tap Apps.
2. Tap Settings.
3. Scroll to ‘SYSTEM,’ then tap Language & input.
4. Under ‘SPEECH,’ tap Text-to-speech options.
5. Select desired TTS engine: •Samsung text-to-speech engine (I use this setting)

•Google Text-to-speech Engine

6. Next to the desired search engine, tap the Settings icon.
7. Tap Install voice data. •For the Samsung text-to-speech engine, the desired language may already be downloaded.
• However, you have the option of downloading a higher quality version.

8. Next to the desired language, tap Download or the Download icon.
9. Wait as the language downloads. It may take a few minutes.
10.Tap the Back key.
11. Tap Language to select the language.
12. Tap the back key to get back to the Language and Input screen.
13. Scroll down to Read notifications aloud. This is where you’ll set which notifications you want read to you.

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