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- New Subject: New Email Thread
Greetings: Formal; Group: Address as a group, or individually via status in organization
Signature:
r
Zoe Michelle Szekely
858-900-5149
[email protected]
Additional Information:
Job title, fax number, website, office address, co description, social media links, promo phrase
For replies, only use simple signature
Body of Email:
- Use bullet points
- Keep emails short
- Use paragraph breaks
- In reference, add description
- Most 1 or 2 points first
- Arial or Verdana
Following up:
No response - Make sure text is clear - Be polite, avoid blaming
No reponse is 48hours - Fwd original email
CC - Curtosey Copy
Bcc - Blind carbon copy (mailing lists, protect mailing lists)
Auto responder: Limit reply to one email per person; list the dates away, the actual dates, and the dates of response. Help sender when to follow up. Include emergency address.
Receipt Acknowledgement: Convey respect for sender and expectations for reponse.
Complete the to field last
Delegating tasks
sending files
non urgent communication
communicating with groups
keeping conversation records
No ideal for: non urgent information, complex information
TEXT
- Short Messages
- Grammer, spelling and punctuation rules still apply
- Determine type of relationship
- Avoid emojicons
- Texting for first time: identify name and how you know them
Following up:
- Specific of message
- Polite
Casual: Abberv.
Wait 12 Hours, if urgent then follow up with phone call
The Business Letter:
- Formal, Essential
- High level of formality, low level of urgency
- Letter is seen has have: legal documents, formal communication
- Never send confidential information
Never use sarcasm, polite language
Senders Name
Address
Date
Greeting Line:
Full name
Address
Title and Department
Ms/Mr: (Or full name, To Whom It May Concern, Title)
Subject:
List call to action (1-2)
Bullet points
Enclosed
Use Times New roman or sans-sariff
Business:
Sincerely,
Zoe Szekely,
Hand Written: simple, heart felt, frst and last name signature
Sympathy: Avoid
Avoid general "call if you need anything"
Thank you cards - ASAP - be specific, positive moment
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