Notes

Hello,

I'm sorry your Kindle isn't working. I'm sending you a replacement Kindle via Priority International Courier to get it to you as soon as possible.

Here's some information about how your order was placed to avoid any delays in customs:

I created the replacement order with charges using a gift certificate balance I applied to your account. No charge was placed on your credit card.

If there are any additional customs fees when your Kindle is delivered, please fax us the VAT and customs forms indicating the amount you were charged, as well as a copy of the invoice for your order. Please fax these documents to us at 206-922-5923. You should receive a response within 3-5 business days.

Here's your replacement order information:
Order ID: 103-9640217-9748222
Estimated Delivery Date: Thursday, February 14, 2013 - Tuesday, February 19, 2013

Please don't modify the replacement order in Your Account, as that may delay the replacement shipment.

Remember to back up your personal content to your computer. When you return your Kindle, please do not return your power adapter, USB cable, manual, any accessories or other items that shipped with your Kindle. When we send a replacement, we'll send you a Kindle only without any additional accessories.

If possible, please turn off wireless on your Kindle, insert the Kindle into a plastic bag, put it in original packaging if available (or the replacement's box), and send it back to us within 30 days from the date of this e-mail. If we don't receive the device by then, you'll be charged for the replacement Kindle.

A pre-paid return shipping label can be printed using the link below:
The link to this label will expire in 7 days.

https://www.amazon.com/gp/orc/rml/D3WbrBnDRRMA?token=MxkIJ%2FwKAu3wsvDQ942nWA3MIRSI.x7n0sPfMoSCJmH9e8SmofrjtoApjhqEuQcTLBQgiHONN9DP15wKV2Gsb%2Fs9Q5TT5lBECW0A8Ihvo2HteD

You'll be able to access your existing Kindle Library and change your subscription delivery options on the Manage Your Kindle page www.amazon.com/myk when your replacement Kindle arrives. If you'd like to access your Kindle library while you're waiting for your replacement, Kindle for PC or Mac are free applications that let you read Kindle books on your computer. Please follow the link below for more information:

www.amazon.com/kindleapps

Thank you for allowing us to work through this problem with you. Your replacement Kindle will be there soon.