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Highlight transformation of traditional helpdesk that was only providing basic IT support to an integral part of the support echo system for aljazeera's mission and business critical systems (broadcast, IT, security, newsroom, etc...)
Use some stats to make the point and showcase effort
Make a point about how digital transformation needs to be an org wide initiative, including all divisions within the network. HR, Finance, Marketing, Legal, T&O and off course editorial
Highlight some of the issues that faced introducing a change management accountability culture, resistance in the beginning, but believers and followers at the end
Provide a 10,000 view of ServiceNow as the platform to manage services, assets, customer and vendor interactions, tasks, projects, etc...
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