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Vuzion Partner Programme
Correspondence 1/2
Thank you for choosing Vuzion as your service provider.
We can confirm the provision of your Vuzion Control Panel is now complete.
To administer your services you will need to access the Vuzion Control Panel:
https://controlpanel.hostedservices.com
Username
cdoc_jacob (pass Londoneye007!)
Role System Administrator
cdoc_joseph (yY6%Va[[d-) System Administrator
cdoc_navid (Hmkg9Ch@mT) System Administrator
cdocuk (First Name last name) System Administrator
ADMIN URL: https://controlpanel.hostedservices.com
Escalation Paths
In order to help resolve your service and Incident requests within our agreed SLAs, you will need to know Vuzion’s points of contact.
Before contacting Vuzion please read the contents of this email carefully and ensure you browse our Partner Portal<https://hostedservices.spsite.com/> for Sales and Marketing collateral.
In addition, please consult the Vuzion Knowledge Base<http://knowledgebase.vuzion.cloud/> which provides useful documentation and articles about our hosted services.
Contact Us
If you cannot find the answer you are looking for please contact Vuzion using the following:
Vuzion Channel
For enquiries regarding pricing agreements, branding, service packages and development:
[email protected]<mailto:[email protected]>
0333 920 7816
Mon-Fri 8.30-17:00
Or your Account Manager if you have been assigned one.
Vuzion Finance
For Billing enquiries:
[email protected]<mailto:[email protected]>
0345 223 9000, option 3
Mon-Fri 9:00-17.30
Vuzion Service Support
For enquiries regarding help and advice, using or setting up services:
[email protected]<mailto:[email protected]>
0345 223 9000 - option 1 - option 1
24*7 Support
Vuzion Technical Support
For enquiries regarding break/fix faults:
[email protected]<mailto:[email protected]>
0370 218 8228
24*7 Support
Your administrator credentials give you access to your Control Panel where you will be able to manage your customers and services.
Should you have any outstanding issues please respond by return email with details of your issue, alternatively you can call our technical support team on:
0345 223 9000 (Opt 1 then Opt 1).
If you are satisfied all aspects of your service are configured and functioning as expected simply reply to this email with the attached User Acceptance Form completed.
============================
Correspondence 2/2
Your New Password
Incident number INC130922
As explained in part 1 of this correspondence, your new password for your Vuzion account is:
Password
Role
#2MFlJl:0L
System Administrator
yY6%Va[[d-
System Administrator
Hmkg9Ch@mT
System Administrator
xps{qGe5PM
System Administrator
Please use this password along with your username provided in the previous email.
Your administration credentials give you access to your Vuzion Control Panel where you will be able to manage your services.
Service Status
For live status updates of the Vuzion platform we have a specific Service Status page<http://www.service-status.net/>. We recommend adding this to your favourites in your web browser.
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