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Strength
She always bring up questions regarding to her encountered calls which give her more understanding to the call.
Opportunities
Still needs to familiarize the process on how and when to process reshipment.
She sometimes put the member on mute.
Jules
Strength
Very attentive to discussions and on fire of hitting metrics.
He is showing willingness to learn more specially how to handle the conversation with the member.
Opportunities
John
Strength
He has a good tone of voice. He always show to the member that he is there to help.
Opportunities
Just need a little more familiarization of navigating CID and he will able to manage his call effectively.
Ford
Strength
Most of the time he show his confidence throughout the call. He almost know and familiarized processes in CID.
Opportunities
Sometimes tends to show that his not listening on our team discussions.
Erick
Strength
He is doing his best to manage member's concern. He is very polite throughout the call.
Opportunities
Has an OB, he needs to be attentive with his breaks.
Has a call which he hold the member over 2 minutes.
Jiko
Strength
He is using appropriate pacing with the member and very polite on the call.
Opportunities
He has a difficulty in explaining to member and recognizing member's concern.
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