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name:Evan
email:[email protected]
order #: 104-1469072-0482634
issue: incorrect shipping address even if its correct, tracking shows undeliverable
reso: call attempted to carrier USPS, cannot reach. cx requested for a refund so that he can re-order it
*********************
TERA P1
name: jason neff (transfer p2)
email:
order #:
issue: gift card issue
reso:
*********************
TERA P1
name:Eric Wallace
email:[email protected]
order #:111-5750056-7829010
issue:Tracking shows delivered but shipment not received
reso:set a follow up for the customer
*********************
TERA P1
name:Samantha Payne
email:[email protected]
order #:115-8345723-7297818
issue:there is a missing item on the order, cx didn´t receive the controller but only the console. it is a christmas present but there is a seller note that controller and game is not included. it is fba item.
reso: educated the customer about the seller note.
*********************
TERA P1
name: Eonna Chambers
email: [email protected]
order #:102-7002820-0848217
issue:cx no longer want the item, attempted to cancel the shipment but it has already enter the shipping process
reso: educated the customer that it coudn be cancel. advised to refuse the item and set her a follow up
*********************
TERA P1
name:deva neville
email:
order #:
---------DISCONNECTED IMMEDIATELY-------
*********************
TERA P1
name:Vanessa Johnson
E-mail: [email protected]
Order ID: 107-7415173-0004261
issue: undeliverable due to incorrect shipping address
reso: call attempted the carrier but USPS is close. set a follow up
*********************
TERA P1
name:NISHA
email:
order #:
---------DISCONNECTED IMMEDIATELY-------
*********************
TERA P1
name:Clark Labelson
email:[email protected]
order #: 111-3472169-0956236
issue: shipment not delivered, transit in cx but he is leaving the shipping address provided in the account for the following day
reso: previous agent already issue a refund, sent him an email refund confirmation. educated the customer to add an address to his amazon account.
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