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How can I help you today?
You at 13:50, Dec 6:
Hi Read
An agent will respond shortly
Arnel at 13:53, Dec 6:
Greetings, Aravind! My name is Arnel and I'll be your #UNcarrier partner today! The best part of the messaging service that we are using right now is that you can relax and allow me to take care of your account concerns. I'll make sure that I have all the details you need when I get back to you.
Arnel at 13:54, Dec 6:
Please know my answers may be delayed. I appreciate your patience in advance!
Arnel at 13:54, Dec 6:
How may I assist you today?
You at 13:57, Dec 6:
I have purchased a iPhone 6 Plus from someone and I'm trying to do the ESN check in TMobile website Read
You at 13:57, Dec 6:
354452061502394 Read
You at 13:58, Dec 6:
This is the IMEI # Read
You at 13:58, Dec 6:
T-Mobile's ESN check shows: This device is being financed and has an outstanding balance that must be paid... http://www.t-mobile.com/verifyIMEI.aspx Read
You at 13:58, Dec 6:
Can you please verify if there is an actual outstanding or it's a bug from T-Mobile side? Read
Arnel at 14:00, Dec 6:
Thanks for bringing that up.
Arnel at 14:01, Dec 6:
Please allow me to check it here first for a quick moment.
You at 14:01, Dec 6:
Sure Read
Arnel at 14:01, Dec 6:
Thanks!
You at 14:07, Dec 6:
There ? Read
Arnel at 14:08, Dec 6:
Yes, I'm still here. Please bear with as I am still verifying the IMEI here.
You at 14:09, Dec 6:
Ok Read
Arnel at 14:11, Dec 6:
Thanks for giving me time.
Arnel at 14:12, Dec 6:
Upon checking, it shows here that the IMEI you have provided was not associated with an account that has a existing balance.
You at 14:12, Dec 6:
Hmm, then why is the website showing it ? Read
You at 14:13, Dec 6:
http://www.t-mobile.com/verifyIMEI.aspx Read
You at 14:13, Dec 6:
This device has an outstanding balance that must be paid or it may not be able to be used on T-Mobile network. For more information or assistance, please call Customer Care at 1-877-453-1304. Read
You at 14:15, Dec 6:
Can you remove the IMEI from your list if it's not tied to TMobile ? Read
You at 14:17, Dec 6:
There ? Read
Arnel at 14:22, Dec 6:
I totally understand how important to you this is and since the device's IMEI does not shows up here on our end. You can disregard the message showing online.
You at 14:23, Dec 6:
Is there a way to get this removed from your website ? Read
Arnel at 14:25, Dec 6:
I'm afraid that I will not be able to do that here on my end but what I can assure you is that the IMEI you have provided is good to go.
You at 14:30, Dec 6:
Thank you for confirming
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