Notes

We advertize vacational rental

For warnings received about listing account holders activity , for this we may just tell them: Your performance is significant.
I will provide you with the correct department to walk you throgh this process

HOMEAWAY :username: lumadrigal pass 49R6Ckad

Good morning! Welcome to HomeAway, Im Charlie, is there a PID Number you can provide to me?
- may I please have the Proper ID number?
-Thanks Mrs/Mr/Ms how may .
It will prevent you from getting your account hacked
Lets recap- lets go back to your issue,
In order for us to move forward we need to .....
Ok, allow me a moment to pull up your acccount.... the security question says, what is your ..... name?
Pitch: Was I able to answer all of your questions?
Did I answer your questions?
Have you tried
What are you seeing?
How did you get there?
Im having hard time trying to....
Let's see what we can do about this.
I understand that you're upset.
There may be some confusion about...
Yes I do have some one else that I can transfer you but I am here to help you....

Yes thats where our headquarters are based however for security reasons We dont disclose our office's locations...
We are an inbound call center. Ill be more than glad to assit you! =)

(PDP) Property DAMANAGE PROTECTION FOR TRAVELERS WITH CHILDREN

Impersination: backend tool for our customers account FOR TRAVELERS PER

Revenews> renovar
Okta- salesforce-case-person name underlined- scroll down COMPASS
Dashboard -----> you need to open Compass and then click impersonate select a case and bum

*WE MUST ENCOURAGE OUR TRAVELERS TO BOOK THEIR VACATIONS THROUGH ONLINE BOOKING, THEY WILL GET THE BENEFITS OF THIS SECURE PAYMENT (more books and views) AND WILL EVENTUALLY
GUARANTEE SECURITY AND COMFORT TO THE CUSTOMER, WE MUST PRIORITIZE THIS OPTION TO OUR CUSTOMERs AS IT IS IMPORTANT TO GET THE DISCOUNT AS WELL.

**Online booking is the most effective way you can get your property booked and it is more secure for you and your clients.
**With online booking you will receive the benefits of discounts on yearly subscriptions and it will guarantee popularity to your listing, meaning that you will get more bookings and more views as well.
It's the best option because its faster, easier and more secure .
Online booking: It will enable your listing to get more bookings end views.

If someone does not qualify for Homeaway payment methods, we can tell the caller that we still have online booking through the alternative payment options. (Paypal, personal check, credit cards and pay2pay transfer)

RESERVATIONS MUST BE CANCELED BEFORE REFUNDING TRAVELERS...
payper booking transaction fee 3% CHARGED ON THE ENTIRE AMOUNT OF THE TXN
expanded distribution network: EDN
BOOKING FEE 5% GOES TO HOME AWAY, CHARGED ON THE RENTAL AMOUNT

PROPERTY ID
TRAVELERS NAME
PAYMENT METHOD : IF PPB OR PPSubs

IT TAKES 24 H FOR A RESERVATION TO BE ACCEPTED OR IT WILL BE AUTOMA DECLINED
WE DO NOT TAKE HANDS ON REFUNDING RESERVATIONS MADE THROUGH PPB- VIA PAYPAL
ECHECK: IT TAKES 10 DAYS FOR A TRANSACTION TO BE CLEAR ON THE OWNERS ACCT

*season rate - standard rate - event rate.

Online booking is gonna be great for you, would you like me to guide you through someone that may help you out with this? or lets get started with the application

PROCESSING FEES APPEAR ONCE THE PAYMENT HAS BEEN ACCEPTED