Notes

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~~~~~~~~~~ 08 Dec 16 ~~~~~~~~~~~~~~~
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Break:
Lunch:
Break:


Login ID: [email protected]
Remote Model: Harmony Elite
FCD: 12/7/2016 5:21:29 PM
Warranty Status: IN

Incident #:

Customer Name: Carinta Leroux
Caller Name:
Phone number: 6393178975

Email: [email protected]

Verification : Yes
Samsung TV
Yamaha AVR

FCD: 12/7/2016 5:21:29 PM
LCD:

OS:

S - Customer wanted to have a separate button for Zone 2


T- Explained that he added the 2nd Yamaha still as a main zone
- Guided customer on how to add a Zone2 device
- The Zone 2 was not on our system
- Use a different model number RX-V681 (Zone 2)
- Customer was not on the customers house
- Set expectation that if the command doesn't work we need to learn the command from the original remote
- Customer understood

A - Set expectation that if the command doesn't work we need to learn the command from the original remote

R - Customer will call us back onbce his at the customer house

New Case# 04475857
====================================


Login ID:
Remote Model: Harmony 650
FCD:
Warranty Status:

Incident #:

Customer Name: David McElHinney
Caller Name:
Phone number: 5066470640

Email: [email protected]

Verification : Yes
toshiba
Arris

FCD: 1/16/2016 10:09:40 PM
LCD:

OS:

S - Customer dont see the Watch a DVD on the remote

T- Adised to press the Arrow going to the right to moved to the next page
- Customer able to see his Watch a DVD
- Customer is good to go

A - Advised how to scroll to the next page

R - Advised how to scroll to the next page

New Case#
====================================


Login ID:
Remote Model: Harmony Elite
FCD:
Warranty Status:

Incident #:

Customer Name: Kelly Moore
Caller Name:
Phone number: 3347599789

Email: [email protected]

Verification : n/a

FCD: n/a
LCD: n/a

OS:

S - Customer inquiry
- Customer asked how the remote work
- Customer asked how we control his Lights

T- Explained that we control his lights and lock using the same WiFi
- Explained how the remote work for Out of Home experience
- Explained what is POP Home Switch

A - n/a

R - Explained how the remote work for Out of Home experience
- Explained what is POP Home Switch

New Case# 04475924
====================================



Login ID:
Remote Model: Harmony Companion
FCD:
Warranty Status:

Incident #:

Customer Name: Yvonne Yates
Caller Name:
Phone number: 2154246381

Email: [email protected]

Verification :

FCD:
LCD:

OS: Android

S - Customer wanted to control the Yamaha RXV3800

T- Explained that we need to setup his Harmony Companion
- Download and install Harmony app
- HUB light is solid Green
- Press Pair/Reset button
- Connect to WiFi

A -

R -

New Case#
====================================


Login ID:
Remote Model:
FCD:
Warranty Status:

Incident #:

Customer Name:
Caller Name:
Phone number:

Email:

Verification :

FCD:
LCD:

OS:

S -

T-

A -

R -

New Case#
====================================


Login ID:
Remote Model:
FCD:
Warranty Status:

Incident #:

Customer Name:
Caller Name:
Phone number:

Email:

Verification :

FCD:
LCD:

OS:

S -

T-

A -

R -

New Case#
====================================



Login ID:
Remote Model:
FCD:
Warranty Status:

Incident #:

Customer Name:
Caller Name:
Phone number:

Email:

Verification :

FCD:
LCD:

OS:

S -

T-

A -

R -

New Case#
====================================


Login ID:
Remote Model:
FCD:
Warranty Status:

Incident #:

Customer Name:
Caller Name:
Phone number:

Email:

Verification :

FCD:
LCD:

OS:

S -

T-

A -

R -

New Case#
====================================


Login ID:
Remote Model:
FCD:
Warranty Status:

Incident #:

Customer Name:
Caller Name:
Phone number:

Email:

Verification :

FCD:
LCD:

OS:

S -

T-

A -

R -

New Case#
====================================



Login ID:
Remote Model:
FCD:
Warranty Status:

Incident #:

Customer Name:
Caller Name:
Phone number:

Email:

Verification :

FCD:
LCD:

OS:

S -

T-

A -

R -

New Case#
====================================


Login ID:
Remote Model:
FCD:
Warranty Status:

Incident #:

Customer Name:
Caller Name:
Phone number:

Email:

Verification :

FCD:
LCD:

OS:

S -

T-

A -

R -

New Case#
====================================


Login ID:
Remote Model:
FCD:
Warranty Status:

Incident #:

Customer Name:
Caller Name:
Phone number:

Email:

Verification :

FCD:
LCD:

OS:

S -

T-

A -

R -

New Case#
====================================


Login ID:
Remote Model:
FCD:
Warranty Status:

Incident #:

Customer Name:
Caller Name:
Phone number:

Email:

Verification :

FCD:
LCD:

OS:

S -

T-

A -

R -

New Case#
====================================


Login ID:
Remote Model:
FCD:
Warranty Status:

Incident #:

Customer Name:
Caller Name:
Phone number:

Email:

Verification :

FCD:
LCD:

OS:

S -

T-

A -

R -

New Case#