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cx asked for Spanish agent, requested the cx to call back and follow instructions for Spanish
Order status shipped
cx called to know the status of the order, order is currently in transit and Is on the way to the customer
order status pending
cx called to know the status of the order, order is currently in process and takes 1-3 days to process and will be on its the way to the customer after processing
order status Promotional
cx called to know the status of the order, order is currently in process and being a promotional item could take up to 6 - 8 weeks to get processed. and order will be shipped
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