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— APH ; Tata Graha

1. Peran Housekeeping Dept. di hotel:
"The Housekeeping in a hotel is responsible for the cleanliness, maintenance and aesthetic upkeep of the hotel. Just as the nomenclature signifies, the role of Housekeeping is to keep a clean,comfortable and safe house." (Sudhir Andrews).
-> Memelihara kebersihan, kenyamanan, kelengkapan, daya tarik, dan persyaratan sanitasi baik di dalam maupun di luar gedung.

2. Tugas dari room section:
-> Pemeliharaan kamar hotel; kebersihan, keindahan, dan kenyamanan tamu selama tinggal di hotel.

3. Pengertian trolley:
-> alat bantu pemindahan dari satu area ke area yang lain dalam kegiatan operasional suatu perusahaan.

4. Bayangan mengenai hotel yang 'sempurna':
-> Tidak ada yang sempurna selain Tuhan, Bang.
Oke, serius.
Hotel yang jelas ingin mengusung konsep dan tema seperti apa untuk design gedung, penataan furniture, dan keseluruhan yang terlihat mata. Menyediakan berbagai macam pilihan jasa fasilitas tambahan, baik dengan maupun tanpa charge tambahan; terutama untuk jaringan internet serta hiburan seperti banyaknya pilihan channel televisi. Tidak hanya mengutamakan kedisiplinan pekerjanya, namun juga sopan santun sehingga dapat memberikan service yang baik terhadap pengunjung.
Terus juga ada evaluasi rutin. Bukan cuma sekadar mengevaluasi pekerja, tapi secara keseluruhan. Masalah keuangan, public relation, media relation, fasilitas, dan segala macemnya juga ikut dievaluasi. Lupa nama sebutannya apa, tapi kalau bisa nganut sistem dua arah kalau lagi evaluasi atau sekadar pas lagi butuh kritik&saran jadi semua bisa ngungkapin pikiran buat didiskusikan. Karena belum tentu karyawan di balik meja paham keinginan pengunjung, beda sama karyawan lapangan yang lebih sering bertatap muka.

Bingung gak, Bang? Diudahain aja dah ya jawabnya.
     
 
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