Notes

Hello, my name is Paulami. I'm here to help you today.


Thank you for being a Prime member.

Please allow me to transfer this chat to the concerned team

Please wait and let me check what I can do for you

I am really sorry for the inconvenience caused to you.


I really apologize that you have not received your package on time.


Could you please provide me your order Id ?

Should I create return mailing label for you ?

Just to confirm, may I have the order id please?

I will surely help you in the best possible way.

Pleasant hooters.

Original payment method or gift card ?

I am sorry to keep you waiting, it will be just moment longer
.
Please allow me a few minutes while I look into this for you.

You are welcome . Is there anything else I can assist you with today?


It was a pleasure assisting you today.

Thank you for waiting
Bye. Take care. Have a great day!
Thank you for contacting Amazon. Please click on the "End Chat" to close this window.

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I would request you to place a new order with one day shipping method to get it more faster and we will waive off the shipping cost for you as an exception..

Once you place the order I would request you give us the new order number and we will do that for you

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Do not worry at all, I am contacting seller right away for you.
I have contacted and be rest assured, they will contact you very soon to issue either a replacement or a refund for you

I have also contacted concerned team and they will take care of this issue
If they do not contact you within 2 days, I would request you to contact us again and we will file A to Z claim against them to get the resolution more faster for you . Will it be fine for you ?

Make sure your money is not going to be waste

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Do not worry at all, I am creating a prepaid return mailing label right away for you where no need to pay any single penny as return shipping cost
Once we will received the item you will get
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Let me connect you to a member of our Price match team. It will only take a moment.


A member of the Special team will need to help you with this. Please hold while I transfer you.
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I am forwarding this issue to our shipping department. Please allow me a few minutes while I contact them.

To make up for this inconvenience, I can offer you refund or replacement of this item.

To make up for this inconvenience, I am extending your Prime membership by one month.


Refund will be credited to your gift card balance and it will reflect within 1 day.

I am forwarding your account detail to our concern department. They will fix this issue and override your twitch membership. They will fix this issue within 24 hours. Please do not worry, it won't happen again.


I have checked your tracking detail and found that your tracking shows that package was delivered due to error. I assume that your packages was lost in transit.


In this case I can offer you a refund for this item. I've checked your order and see the item was ordered from a seller on our website. Because sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.


I am really sorry about this. This item was not available in nearest fulfillment center. Now It is arriving from different fulfillment center. That´s why It will take time to ship.


When you place a order for the item as you know we have many fulfillment centers when you place a order for the Item depending upon the shipping address and delivery shipping method we will try to ship the item from nearest fulfillment center. Sometimes if the items were not available with nearest fulfillment center this will delay the transit time.



I understand that with the prime two-day shipping it has to be delivered within 2 days. I see that Free same-day shipping is available for the item.If you prefer I'll cancel this order you can go ahead and place a new order with Free same-day shipping.



I have checked your tracking detail from carrier and found that your mention address on your shipment was smudge. That´s why it is showing as undelivered to incorrect address. Now I have forward your address to the. This is corrected , and your order will be delivered to you tomorrow.


I have checked your tracking detail from carrier and found that your mention address on your shipment was exchanged with other shipment. That´s why your delivery attempted to wrong address.

I realize this is a gift order for a special occasion, and I'm so sorry about the inconvenience. As a goodwill gesture, I've refunded your shipping costs in the amount of $[AMOUNT]. You'll see the refund on your card statement in the next 3-5 business days.



We do our best to ensure that all orders leave our fulfillment centers in time to meet the guaranteed delivery date displayed when you place your order, but in this case we didn't meet that estimate.

I've checked the item, it's now back-ordered. I'm sorry about this.


To make up for the delay, I've upgraded the shipping method.


Although the shipping method is faster, it'll take time to get the item. As soon as we receive more stock, we'll ship your order and send you an e-mail.



In this case I would request you to please place a new order for the same item with one day shipping. However the item must be fulfilled by amazon. I will waive off your cost of shipping.


When an item is listed as "Temporarily out of stock. Order now and we'll deliver when available," this means the item is currently out of stock and we’re not sure when we’ll get more of this item. If you order one of these items, we'll do our best to get the item for you, and we'll send an e-mail as soon as we have more information.




Yes, I have forwarded your request to them. Please do not worry you will surely receive your item today. They will taker care of it.



We do not want to lose our customer. if you are facing any inconvenience from our carrier service then it our responsibility to handle this thing.


I do understand that this is very inconvenient situation right now. I completely understand your disappointment. I am mentioning note on your account that you will not face this issue again with usps. we will try to avoid your delivery of shipment from usps in future.



I have forwarded your issue to our carrier team.They will surely work on this. I assure you that it won't happen again. They will deliver your shipment today till evening. I am really sorry that you are experiencing this issue.



Please feel free to use the box the replacement comes in to return the original but make sure that the address/bar code label is removed, or covered by the return label. If you haven't opened the package you're returning, it's okay to tape the Return Merchandise Authorization to the outside along with the mailing label. If you don’t have the original packing slip – don’t worry; packing slips aren't required to make a return.


I do understand that this is very inconvenient situation right now. I completely understand your disappointment.I realize this is a gift order for a special occasion and you have faced this issue. If I am on your situation, I will feel the same.


Thank you so much for the patience and understanding, I'm more positive that the item will be delivered sooner.


Upon checking I see that there was a unexpected delay in this item, I'm really apology for the, in this case, I've contacted the carrier now and instruct then to deliver the package sooner , also I'll personally set a follow up and once the item is delivered I'll extend the prime for one month as a compensation.
I will leave notes on account for this issue for you

The order was placed with a sellers on our website. I've sent your inquiry about your order to the seller. You'll receive a copy of this e-mail.The seller will reply back you regarding the status of this orders within 24 hours.


If you will not get reply from seller within time frame please let us know, we will file a to z claim against seller for refund.

I have checked your order detail and see that your shipment is already shipped and it is in carrier facility. that´s why I have forwarded your correct address to them. I have re-directed your shipment to your address. this order will be delivered to you tomorrow.

Thank you have a wonderful day

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I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected.


Our chat has been idle for 3 minutes. The chat will close automatically after another two minutes. If this is not a convenient time, feel free to contact us again later.
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To make up for this inconvenience, Funds will be credited to the original form of payment and may take 3-5 business days to process.

We occasionally issue a refund without requiring that the product be returned to us. This is based on the cost of the item, the shipping cost, and other factors. In this case, there's no need to make a return.


To make up for this inconvenience, I can offer you refund of this item. I've checked your order and see the item was ordered from a seller on our website. Because sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.


I would like to inform you that I have forwarded your issue to our concern team which are handling tax issues. They do not have chat support but they will contact you via em,ail within 24 hours.