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1) Inquiry: cx called saying he was to be transferred to ecr sup but he was disconnected concerning his repair
cx request to be transferred to SUP
2) Steps taken: cx was verified
cx was transferred to ecr
3) Resources used: transfer codes. SUP
4) Additional comments/Requirements:
5) Outcome: CX WAS TRANSFERRED
6) Language: (DR Only)
7) Symptom Description:
8) NCP Parts Needed:
email app aol the imi
s8 plu
2142806688
1) Inquiry: cx called because he was not able to set the auto rotate
2) Steps taken: cx was verified
cx was asked to drag down for the notification
3) Resources used: d tree menu tree
4) Additional comments/Requirements:
5) Outcome: cx was satisfied
6) Language: (DR Only)
7) Symptom Description:
8) NCP Parts Needed:
35598908444052
7702314857
8plus screen rotate
1) Inquiry:cx called because he just had his phone and he can not
2) Steps taken: cx was verified
cx was advised to go to his service provider for this
3) Resources used: d tree
4) Additional comments/Requirements:
5) Outcome: cx will go to his service provider for further assistance
6) Language: (DR Only)
7) Symptom Description:
8) NCP Parts Needed:
1) Inquiry: cx called about her promotion
2) Resources used: transfer codes
3) Steps taken: cx was verified
cx was told this can be done using her Shop Samsung app on her phone
4) Additional comments/Requirements:
5) Outcome: cx was transferred to get more assistance on this
6) Language: (DR Only)
7) Symptom Description:
8) NCP Parts Needed
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