Notes

name:
phone#: 9188105979
IMEI/Model#: address/e-mail:

1) Inquiry: bp stated he ordered 2 S8+ phones on May 20th and just picked them up from the store yesterday // Bp was informed about the Entertainment Kit promotion however he is concerned that he may not qualify as he paid for the phones after the valid purchase dates

2) Steps taken: Advsd bp to install the shop Samsung app directly on his phone and register // asked bp if he has a receipt that reflects the date he ordered the phones and the IMEI # // bp stated he does // advsd bp to upload this to the form when registering for the promotion // provided bp w/ promotions toll free # in case he requires addtl assistance
3) Resources used: n/a
4) Additional comments/Requirements: n/a
5) Outcome: bp will register using the shop Samsung app
6) Language: (DR Only) n/a
7) Symptom Description: n/a
8) NCP Parts Needed: n/a

name: Sarros
phone#: 6513538550
IMEI/Model#: SMT550 R52GA1JRX7K
address/e-mail:
1) Inquiry: Bp stated she received a Galaxy Tab A in dec of 2015 as a gift // bp stated she went away recently and when she returned she noticed that the screen went black and the tablet isn't powering on at all
2) Steps taken: asked bp if she has been using the factory charger that came w/ the tablet // bp stated she is using another Samsung charger as the original is misplaced // advsd bp to plug tablet into charger and press and hold the vol, home and power buttons at the same time for 30-45 seconds // bp stated no response // advsd bp to charge tablet for an hour and try it again // advsd bp of option to send device for repair and expld applicable charge as it is OW // advsd bp of option to bring device to best buy for assistance
3) Resources used: n/a
4) Additional comments/Requirements: n/a
5) Outcome: bp will try the steps and go to best buy if it still doesn't work
6) Language: (DR Only) n/a
7) Symptom Description: n/a
8) NCP Parts Needed: n/a

name:
phone#:
IMEI/Model#:
address/e-mail:
1) Inquiry:
2) Steps taken:
3) Resources used:
4) Additional comments/Requirements: n/a
5) Outcome:
6) Language: (DR Only) n/a
7) Symptom Description: n/a
8) NCP Parts Needed: n/a

name:
phone#:
IMEI/Model#:
address/e-mail:
1) Inquiry:
2) Steps taken:
3) Resources used:
4) Additional comments/Requirements: n/a
5) Outcome:
6) Language: (DR Only) n/a
7) Symptom Description: n/a
8) NCP Parts Needed: n/a

name:
phone#:
IMEI/Model#:
address/e-mail:
1) Inquiry:
2) Steps taken:
3) Resources used:
4) Additional comments/Requirements: n/a
5) Outcome:
6) Language: (DR Only) n/a
7) Symptom Description: n/a
8) NCP Parts Needed: n/a

name:
phone#:
IMEI/Model#:
address/e-mail:
1) Inquiry:
2) Steps taken:
3) Resources used:
4) Additional comments/Requirements: n/a
5) Outcome:
6) Language: (DR Only) n/a
7) Symptom Description: n/a
8) NCP Parts Needed: n/a