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Hello my name is ___________ im calling from BLS Health on behalf of your insurance _________ i am looking for _____________, you recieved a call regarding a back and a knee brace from your insurance, this is just a follow up call to that, im about to transfer you to one of our specialist to complete the process ok, have you ever recieved a brace before? ( answer must be no or more than 5 years) ok i have here you have back and knee pain correct? on your back where would it be? your lower, upper or mid back? and on your knees is it both? from 1 - 10 how bad is your pain on the worst day? ( verify: name, address, date of birth, and medicare claim number) ok so im going to transfer you to one of our specialist, they will just do a small medical survey to finish up with this process its just a couple cuestions and with that we finish ok so wait for me on the line, juts dont hang up
(SPECIALIST)
Hi i have a patient on line, the patients name is _____________ hes having troubles in her ____________ and the pain scale is a ______ and its ( SPANISH) // (ENGLISH) I will Put Him/Her through thank you...

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