Notes

Opening :
Hi, I’m Tejinder and I’ll be taking on the chat from here
Hi, I’m Tejinder , I’ll be glad to help you from here
Hi, I’m Tejinder , it would be my pleasure to take on from here
Hi, I’m Tejinder , it would be my pleasure to assist you from here
Hi, I’m Tejinder and I’ll take on the chat from here
Hi, I’m Tejinder and I’ll help you from here
Hi, I’m Tejinder and I will take on from here
Hi I’m Tejinder and I’ll be taking on the chat from here
Hi, this is Tejinder and I’ll be taking on from here
Hi this is Tejinder and I’ll be helping you from here
Hello, . Tejinder here.

Is there anything else, I can help you with ?
Is there anything else?
I'm doing great, saving the day here.
How has your day been?
Are we sorted?
Are we good to go?

Annotation points : Issue : Category : Action Taken : Required Action.

Empathy:
I understand how you feel.
Had I been in your place, I would feel exactly the same.
I’ve been there.
That must be disappointing!
That must be annoying
To get this sorted out quicker, let’s work as a team
You’re at the right place to get this fixed/sorted
You’re talking to the right person here J
That’s a great question/That’s a
I’ll be happy to sort this out for you
I can help you with that
I can see your point on that
Power words:
Fair enough
Brilliant!
Awesome!
That’s outstanding!
That’s brilliant! I really appreciate your feedback
I am on it already!
Sure thing! We'll be here when you're back.
Thank you, much appreciated.
Mr. Smith, I will get the refund processed right away.
It's already been issued. It will get credited within 3-5 days.
Delay :
Packages sometimes get mismarked as delivered before they actually arrive.
I don`t know what`s gotten into the carriers lately, let me figure it out real quick.
That must be tough, not receiving your order on time
Delivery delays can be so upsetting!
I’m sorry to see that there’ve been issues with your delivery
Have you checked around your house/ with the neighbors about your package
I’m sorry about the delivery delay. There was heavy rainfall/snowfall in your area, delaying all deliveries.

I’ve gone through your feedback and I empathize with what you’ve undergone
Okay no problem, one moment while I do a carrier feedback on this order immedialety with the post office.
Hold :
I would like to take a minute here to thank you for the way you have dealt with this situation.
Not many people concede situations like you did. Thank you for being you, Joe.

Allow me one moment to read over the chat logs
I’ll quickly go through the past conversation, if it’s ok with you
Give me a quick moment to run through the earlier chat
I’ll get back to you in a minute
If you could give me a minute, I’ll do a quick run through (thru) here
Let me go over the previous conversation quickly
If you’ll give me the go-ahead, I’ll quickly contact the seller
I am sorry about that, I'll quickly check the order details.
Looks like I'll need a minute more. Is that okay ?

No hassles, I’ll wait till you’re back
No worries, I’ll wait for you
Not a problem. Happy to wait
Don’t worry, I’ve got this covered
Don’t worry, we always have your back!

Repo :
You`ve made my day, Joe. (When customer appreciates you a lot)
I am on top of my game because of customers like you. Thanks for appreciating
I will get to work immediately
It`s about time I get my coffee
I love those shoes too
The product you ordered was no.1 on my wish list too
You seem to be a really nice person Sandy. Thanks for your understanding here. Assisting you was fun.
I know being over confident isn't a good thing, but I'll make sure you're doing awesome by the time we finish
Aye I love that too, Fist bump!
Do not want to leave a fellow (whatever item was ordered by cx) fan upset.
Tell me about it!
I'm doing great, saving the day here.
How has your day been?
Ah! Indian summers are terrible. How about there?
It's a really cool design, now I feel an urge to order this for my gf/bf/parents. He/She will love it.
I am doing well. It has been more of a roller costar ride.
Ahh! Typos. Seems my latte has lost its effect. Time to have another one but only after I fix your issue.
You have extremely good choice
You have an eye for fine stuff!
I can see you’ve excellent taste!

For products that are back-ordered:
I know what you mean; this is an extremely popular product and always runs out.
I can imagine your frustration; this is a much sought after product and the stock tends to be limited.
Seller :
Jake, I’ve gone ahead and filed the A-Z guarantee claim for a full refund on return of the item.
I’d love to send a replacement, but I’m unable to do so. I’ll have to issue you a refund, as it’s from the seller.
Out of Stock :
Yes, I see the seller had run out of stock. No worries, here are some more options.
Yeah, the seller had run out of stock but should have the items up and running pretty soon.