Notes

! Good Afternoon!
To address you on this chat, may I have your name please?

Hello! Good Morning!
How can I assist you today?



Can I have your order number, please?

Please give me 2-3 minutes while I check and help you further.


I have not received a response yet. Did I lose you on this chat?


Please stay online. I will be right back.

I will find out this and get back to you shortly. It is taking longer than anticipated. Please allow me 2 more minutes. I appreciate your patience.

Thank you for waiting and I'm sorry for the delay.

Thank you for your patience and understanding!





Was this chat helpful and did I answer all your questions?

Excellent! I'm glad that I was able to help you.

It's been a pleasure assisting with you today! I really enjoyed chatting with you.

Thank you for being a Loyal Member of Sears. We hope to see you soon with the order!


I want to thank you again for the privilege of assisting you today.




Our inventory gets updated once in a start of the week. Please do bookmark the page to know the restocking details.

Let me check the store inventory and see if this item is available at your local stores.



We need response with in 3 minutes to stay connected on this chat. Unfortunately, the chat will be automatically disconnected to assist other chats in queue. Please feel free to come back and chat with us anytime.
Have a wonderful day! Take care!

Based on no response for a long time the chat will be automatically disconnected to assist other chats in queue. Please chat again for any further questions. Thank you for visiting us at sears.com.




I've checked with my supervisor and as you are our loyal customer, we do not want to disappoint you. we will be glad to honor $ on this order. I will be glad to adjust the price and help you in placing the order.


Or else, you can complete the order and help me with the order number so that I will be happy to refund the amount to credit card account. The refund will be credited to your credit card account within 3-5 business days.




As an added bonus, we have FREE in-home estimates on: Kitchen remodeling, cabinet refacing, counter tops, vinyl siding, windows, central AC and heating, entry doors and roofing!
There are no obligations to buy this.
You will receive Rewards Points for every dollar you spend.

xxxx, is this the best number to contact you and which product interest you the most?



As an added bonus since you have contacted us today, let Sears Home Services handle your home improvement needs. Whether you’re updating your heating and cooling system, fixing a leaky roof or creating your dream kitchen, our specialists at Sears Home Services will help you select the right size, style or color option to suit your needs. Book your free in-home consultation today to get started. The free estimate offer includes Kitchen remodeling, Cabinet refacing, Counter tops, Vinyl siding, Windows, New heating and Cooling systems, Entry doors, Roofing, and Flooring. Shall I select Kitchen remodeling which most of the customers are opting for?



I'm happy to say that we are presenting homeowners with FREE in-home consultation for home improvements with this order.

This includes kitchen remodeling, cabinet refacing, counter tops, vinyl siding, windows, new heating and cooling systems, entry doors and roofing!

One of our design consultants will contact you within 24 hours to tell you more about this. What is the best time to contact you, would that be in the morning or evening?

Which of these FREE in-home estimate interests you most?

Shall I use this contact number to contact now Or Schedule an appointment for future?



Please fill the below secure form and help me with credit card details.


Congratulations on your new order,
The order number is
A confirmation email will be sent to your email address shortly.


In a mean while, I would like to inform you that we do have 3 years and 5 years master protection agreement with great benefits. Let me explain that for you.


https://www.hrberry.com/powerhr/index.php?q=cms&m=index&client=247





Thank you for chatting with me and thank you for choosing us, we appreciate your business!
Have a wonderful day! Take care!





Are you happy with the overall services provided by us today?



As you are our loyal member, I will be happy to load some coupon codes so that you can use it on your future purchases. You can see the coupon code and exclusions in your profile under "Clipped coupons".
You can see the coupons in your profile within few minutes.

I will load $5 off $30, $7 off $70, $10 off $75 and $15 Off $100 or more coupon code which can be used Sears. Valid on regular and sale priced items. Excludes Clearance.

Can I have your email address to load the coupons in your profile please?


We always want our customers to get best deal on their orders.


Thank you for chatting with me. We welcome your feedback, please click on the "End Chat" button to end the chat and fill out a short survey!

Thank you for chatting with me and thank you for choosing us, we appreciate your business!

Due to security issues, we are unable to see 16 digit card number at a time. Please split and help me with first 8 digits of your card number.

You will get "Ready for pick up" email within 2 hours. You need to take Ready for pick up email with your ID proof to pick up the item from the store.

“Meanwhile, I check the information I would like to remind you to click on ‘End chat’ and fill out a short survey post this conversation”

Marketplace at Sears.com is a community of sellers working with Sears to provide you with millions of additional items.


I have forwarded your order to our back end team regarding your xxxxxxxxxx and we will follow up with you within xxxxxxxxxx. If any other questions arise, please feel free to contact us at any time. Thanks so much for your time and patience.




Sears Customer Service at 1-800-697-3277. Hours of operation: 24 hours 7 days a week.

Sears Corporate at 1-847-286-2500.

Home delivery department at 800-732-7747. Hours of operation: Monday to Saturday: 6:00 AM – 11:00 PM, Sun 6:00 AM – 11:00 PM .

Credit Card department at 800-669-8488. Hours of operation: 24 hours 7 days a week.

Rewards department at 1.800.991.8708. Hours of operation: 8 AM to 11 PM CST, (excluding holidays).

Automotive Department at 888-819-6963. Hours of operation: 7:00 AM to 10:00 PM CST, 7 days a week.

Installation and Home Service department at at 800-4MyHome. Hours of operation: Mon to Fri: 5:00 AM to 11:00PM Sat to Sun 7:00AM - 8:00PM CST.

PartsDirect Department at 800-366-PART. Hours of operation: Mon to Fri 6:30 AM - 11:00 PM, Sat 7:00 AM to 9:30 PM, Sun 7:30 AM to 9:30 PM CST.

Sears Human Resources department at 1888-88SEARS. Hours of operation: 10 AM to 9 PM CST.

Protection Agreement department at 800-827-6655 press 1. Hours of operation: Monday to Friday: 7:00 AM - 9:00 PM, Sat 7:00 AM - 7:00 PM, Sun 7:30 AM - 7:00 PM.

Online solutions:


Our associates will have all the information and we make sure that your issue is resolved.




I hope we are set. One of our Sears Home service associates will help you with the rest.



https://dbc.prod.global.s.com/msooecc/

https://searsonline.portal.assist.247-inc.net/en/console?action=logout




Normally, these type of error occurs when your browser history is filled with cookies and cache. I would request you to clear your browser history and try again.




This is the second chance we are giving the merchant to keep the business right. If merchant has not taken care of your order, we will try to take them out of the business.



I've checked and see that this item "" is suppose to ship from warehouse to store. Let me check with my internal resources and confirm if the item has been shipped to the store.



Normally, once the order is cancelled, you suppose to receive the refund within 3-5 business days to your credit card and 24-48 hours to your Rewards account. Due to technical glitch, the refund has not been processed. I'm so sorry about that. I will go ahead and check with the Accounts team and process the refund within 3-5 business days. This is our standard time frame however I am positive that you will receive the refund at the earliest.

I will make sure that this would be the last time you will be contacting us regarding the refund on this order.



TRANSFER


As we are online representative, we do not have an access to locate the store order. I would request you to contact the store and get the required information. One of our store associates will check and help you further.


As we are from different department, we do not have an access to locate the Automotive orders. Let me transfer this chat to our Automotive team.

As our Automotive team was not available over chat, the chat has been transferred to us., Let me check and see if our Automotive team are available over chat now.



Normally, the coupons will not apply on the items that are listed under "Hot buy, Clearance sale, great price and online only price" items.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++