Notes

OPENING

Ø Hello, my name is Abhishek and I am here to help you today.



CLOSING:

I sincerely apologize for this inconvenience which you have faced here but I assure you that I will definitely resolve your issue as your satisfaction is our first priority.

This is something which is not accepted from the seller and I will forward this concern to our investigation team also so that we can take a desire action against the seller


I have checked this order and as I can see that the tracking appears as delivered for this item so did you checked your neighbors and surroundings ?


You're welcome. Did I address all your concerns today?

You're welcome. Is there anything else that I can help you with?

Was I able to address your concern ?


Ø You will receive an email confirmation shortly.
Ø You're welcome. It has been a pleasure assisting you. Thank you for contacting Amazon. Please click on the "End Chat" to close this window.


USPS ADDRESS UN DELIVERABLE :

I have checked this order and as I can see that this same address has been used many time to shop on amazon but it seems that this time ,the carrier was not able to locate your address.I apologize for this inconvenience and can assure you that this order will be delivered to you in 24 hours .To help you out from this inconvenience,I will also issue a refund for $ to this order.This may not solve the actual problem but please accept this as for a goodwill gesture .


REFUND FOR INCONVENIENCE:

To help you out from this inconvenience,I will issue a refund for $10 to this order .This may not solve the real problem but please accept this as for a goodwill gesture .



FOLLOW UP FOR A REFUND:

So in this case I am going to make an exception as I will create a personal follow up for this order and once this order will ship out,I will personally help you to issue a refund for $5 and will also email you this confirmation.


PRIME CANCEL CONFIRM:

I've canceled your Amazon Prime subscription. You'll automatically receive an e-mail message confirming your full refund of the $99 membership fee. Refunds typically process within 3-5 business days and appear as a credit on your bank statement.


AUTHENTICATION:

Ø Before I look into your account, I need to verify that you're the account holder. Could you please verify the name on your account, your e-mail address, and your billing address?




REFUND EMAIL FOR CREDIT CARD:


Hello,

I'm sorry to hear about the problem you've had with your XXX.

I've requested a refund for 280.47 USD, which includes the cost of the item and its associated shipping costs. This refund will go through within the next 3-5 business days and will appear as a credit on your billing statement. Please note that this does not include your bank's processing time.

On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (http://www.amazon.com/your-account). Completed refunds will appear at the bottom of an individual order summary page.

I hope this helps. We look forward to seeing you again soon.



REFUND EMAIL FOR GIFT CARD:

I'm sorry to hear about the problem you've had with your XXX.

I've requested a refund for 280.47 USD, which includes the cost of the item and its associated shipping costs.This refund will go through within the next24 hours and will appear as a credit on your amazon account.You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for one click orders.

To learn more about using your gift card, visit our Help pages:

http://www.amazon.com/help/gc

I hope this helps! We look forward to seeing you again soon.


REPLACEMENT EMAIL:

Hello,

I've created a replacement for you at no additional charge. Here are the details:

Order Number: [REPLACEMENT ORDER ID]
Shipping Speed: [SHIP METHOD]
[Guaranteed/Estimated] Delivery Date: Between [DATE] and [DATE]

Here is a direct link to check on the status of your replacement order:
https://www.amazon.com/gp/css/summary/edit.html?orderID=[ORDER ID]

We look forward to seeing you again soon.



REFUND:

I've requested a refund of $00.00 to your original payment method.
You'll see the refund in the next 3-5 business days


TRACKING SHOWS DELIVERED BUT ITEM NOT RECEIVED:


Ø Sometimes a carrier will accidentally scan a package as "Delivered" when it's actually still on its way. When this happens, we expect the carrier to deliver the package within one business day. Please check with the carrier to see if they have more information about your shipment. It's possible the delivery confirmation was scanned in error. And, if you still can't locate your package after checking with your post office, please let us know so we can make this right for you.




PICK UP:

Ø I've scheduled a UPS pickup for your return. Please securely pack the items to be returned. The UPS driver will bring a prepaid label for your package.




FEEDBACK:

Ø Thanks for taking time to share your thoughts about the [ISSUE]. Customer feedback like yours is very important in helping us continue to improve our website and services. I appreciate your thoughts, and will pass your suggestion along to our appropriate department.


AMAZON RETURN ADDRESS:

Return Address:
Our return mailing address is:
Amazon.com/Customer returns
172 trade street
Lexington, KY 40511
USA.