Notes

Hello, my name is Yasharth. I'll certainly try to help regarding your concern.
First, I'd like to thank you for your Prime membership.

Can you please wait while I read what is written above?

Please allow me moment of minutes to look over your account. I will be more than happy to assist you with this today.

While I check on this for you, may I ask how is your day so far?

I will surely help you with the concern , May I have the order number please?

I apologize for the inconvenience caused to you. Can you please guide me with the order number to which you are referring to ?

Thank you for the order number. May I know what problem you faced with this order.

I understand your issue that you want to know about {Explain the customer's Issue in your own words.}
Please correct me if I am wrong.

Thanks for confirming. Could you please give me a couple of minutes so that I can get a perfect resolution for you.


I understand your situation. If I had been in your place, I would have reacted in the same manner.

I understand the frustration that you are going through.

I apologize for the inconvenience caused to you.
Thank you for the order number. Could you please give me a couple of minutes so that I can get a perfect resolution for you.
Before I proceed further, please accept my sincere apologies for the inconvenience caused. It is a very rare situation at Amazon which normally doesn't happen. I’ll get this right for you.


Thank you for waiting. I really appreciate your patience and co-operation with us.

As I can see from the tracking information, it seems that this order is lost in transit. Please accept my sincere apology for this.
To compensate for this issue, I can provide you the free replacement for this order with the fastest shipping method available as no additional charges or issue a full refund for this order as you are a goodwill customer of Amazon. Please let me know whether you'd like a replacement for this item or a refund.


As I have checked, the tracking shows delivered but you haven't received it yet. May I know have you checked where your package might be. I mean to say, have you checked your order with your family members or with your neighbours who might have collected the package on your behalf?


I am really very sorry that you faced this situation. Sometimes, the carrier agent updates the delivery status as delivered but had not made the actual delivery. Please accept my sincere apology for this. So I request you to please wait for 24 hours. If this order is still not delivered, we will initiate a replacement or a refund for you.


Thank for your understanding and cooperating with us. I really do appreciate.


I can assure you that I will try my best to get it done for you on the maximum priority for you with maximum efforts. You are our valued customer and our customer are always expecting hassle free service from our side.


Be assured that it is our responsibility to work on our customer concern and try to resolve in best possible manner.


I know it is not easy to hear the same thing again and again and even no one likes it. But I can assure that I will convince you with my work instead of my words.


I am sorry that you faced such a situation. To help you out in this case and provide you with the best possible resolution, I can issue you a refund or I can create a replacement for this order. What would you prefer ?


I am sorry that you faced such a situation. To help you out in this case and provide you with the best resolution possible, I can issue you a refund and you are welcome to place a new order. Would it work for now ?


I am really very sorry that I can not create a replacement for this product because the product you ordered is Sold by a Third Party Seller and the stock level of that product is maintained by that seller. Due to this reason my system is not allowing me to create a replacement for this. Please accept my sincere apology for this.


You are welcome to place a new order. When you have successfully placed the order, please tell me the order number. I will create personal follow for this order and once the order ships out, I will issue a refund for the shipping charges.


Let me connect you to a member of our Specialist team. It will only take a moment.


I am going to issue the refund now. May I know how would you like to receive the refund, in Amazon Gift Card or in the Original Payment Method?
If I refund in Amazon Gift Card, it will take 3 to 4 hours but if I refund in the Original Payment Method, it will take 3 to 5 business days. In what method would you prefer the refund?



Thanks for confirming. Please allow me a couple of minutes to do that for you. Please stay connected.



I have created a replacement order successfully and you will see it in your Amazon Account under "Your orders" shortly.



FOR Gift CARD: This refund will go through within the 3 to 4 hours and will appear as a credit on your Amazon Gift Card balance. You can view your balance here:
https://www.amazon.com/gp/css/gc/balance/


FOR CREDIT CARD : This refund will go through within the next 3 to 5 business days and will appear as a credit on your billing statement. Please note that this does not include your bank's processing time. Once the refund is processed, you'll also be able to see the refund request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID= ORDER ID



I have successfully processed the refund. I will also be sending you a confirmation e-mail about the refund processed after this chat ends. To do so, I will create a personal follow up for the e-mail.



You are most welcome. Is there anything else I can assist you with?



I am glad that I could help you to solve your issue. Is there anything else I can help you with this order or any other order?



You are most welcome. Is there anything else I can help you with this order or any other order ?


Thank for your understanding and cooperating with us. I really do appreciate.


You are most welcome. Is there anything else I can assist you with?


Thanks for co-operating. Is there anything else I can assist you with?

You are most welcome. Is there anything else I can assist you with?


Thanks for co-operating. You are most welcome. Is there anything else I can assist you with?


Was I able to resolve all your queries to your satisfaction ?


Was I able to resolve all your issues to your satisfaction ?


You are again Welcome.
We appreciate a customer like you who have such a high level of understanding and cooperation with a great customer centric approach. Such type behaviour from customers help us to improve our service.
It was a pleasure assisting you today! Thank you for contacting Amazon.
To close this window, please click the "end chat" button on the top right corner of this window.
Bye and have a Great Day!



It was a pleasure assisting you today! We look forward to seeing you again soon. If there is anything else I can help with,let me know. Otherwise, you can click the *End Chat* button on the top right corner of this window. Thank you for contacting Amazon.


Idle

I do not mean to rush you, however we have been idle for 3 minutes, if you are not able to respond in 2 minutes, I may have to disconnect the chat.

Since we have been idle for 5 minutes, I may have to disconnect this chat, I will send you a follow up e-mail.


Feedback

Thank you for your feedback. It is always important for us to hear how customers react to all aspects of shopping at Amazon website. Strong customer feedback like yours help us continue to improve the selection and services we provide.




I know it is not acceptable from your side as from our so many competing others, you have chosen us to get your order which is an appreciation for us, but this kind of service will affect our image and force you not to choose again.


Please be assured that I am here to help you and I will definitely do my best of best for you, I am assuring you that I am going to the top of the matter and ensure that your issue would be resolved.



I request you please do trust me once and please provide me last chance to change your experience with us, so that I can do all the needful for you.



If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.





Hello,

I'm sorry to hear about this.

I've forwarded the details you sent us to our Investigations team. Each report they receive is investigated and the appropriate action is taken. However, we won't be able to release the outcome of the investigation.

You may return most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.






I hope this will help.
We look forward to see you again.

We appreciate a customer like you who have such a high level of understanding and cooperation with a great customer centric approach. Such type behaviour from customers help us to improve our service.

Thanks for contacting Amazon.
Have a Great Day!