Notes

You're most welcome.

To Manage your account at any time please visit our bell.ca website.

Kindly click on " X " in your chat window. Once you close this chat, you will be presented with a survey. I invite you to please fill out the survey.

Your feedback is very important to us.

------------------------------------------------------------------------------------------

I am really sorry. Unfortunately I am not able to assist you with this request since I'm a Bell Internet Service assistant. However, I can transfer your chat to one of our online Mobile Support representative who can assist you with that.

Thank you for patiently waiting, As I have checked the line, Unfortunately there are currently no available agents from the Mobility English support. Only those French speaking agents are now available at the moment.

Could you please provide your complete address in this format, street number, street name,city, province & postal code for security reasons.

May I have your b1 number or account number to pull up your account details please?

I understand that you are facing the issue with Email. I am sorry for the inconvenience caused to you. Not to worry. Let me check and help you with this.

I understand your concern. Not to worry. Let me check and help you with this.

------------------------------------------------------------------------------------------

Escalation:

First I will do the basic troubleshooting, if the issue still persists, I will go ahead and escalate the issue to concern department. They will resolve your issue with in 24-48 hours.

It seems that your Line is not refreshed to get the correct speed. This issue can be easily fixed by our next level technical department.

I will check your physical set up and then escalate the issue to them so they will change the speed line and fix the complete issue within 24 hours.

Now I am going to escalate the issue.

May I have your preferred contact number and time? if required our technician will call you.

I have escalated your issue and your reference number is 14820417.

I realize this is an important issue to you, so I have escalated your issue and given the priority 1 to your issue so they will pick your issue first and resolve it as soon as possible.

I make sure this is your last contact for this particular problem.

I am sorry, I really want to fix the issue in this chat session. Since the issue is beyond my limit I have escalated your issue to our higher level technician.

------------------------------------------------------------------------------------------

We have current promotion for internet which is for only $15, you can get unlimited usage.The regular price of this is $30.00. I see that you are eligible for this promotion since you have two services in one bill.

With this unlimited, you can basically enjoy internet without having to worry about over usage charges.

This unlimited ( $15) promotion once added will go on as long as you have two services which are TV and Internet active otherwise, it will become $30.00 per month automatically.

-------------------------------------------------------------------------------------------

If you would like to get a new promotion or to negotiate a new deal and a better price for your services, I invite you to contact Customer Satisfaction Service at 310-Bell (2355) or 1-800-668-6878 which can be reached by phone only.

Our experts from this Loyalty department that take in charge the accommodation of our customer’s needs have a larger area of action, being able to go beyond our limits that do not allow us to change the fees decided by the company.

Should this depend on me only, I would have applied you the promotion that you deserve but this is merely beyond my field of action. I am sorry for that; I trust you understand the situation.

------------------------------------------------------------------------------------------

Cancellation process:

I understand that you want to cancel your internet services, I am so sorry to know that.

Unfortunately you have reached the technical chat support for the internet services.

In order to cancel the Internet service, we need your voice confirmation.

I don't have any access to cancel the account from my end not to worry. I request you to contact area code-310-SURF (7873) or 1-800-773-2121 at Business hours 8AM - 7PM they will redirect you to Retention department so that to cancel your account.

It will take at least 3 - 5 business days to process the cancellation request, then you will receive the modem return kit within 3 - 5 business days from the due date.

Once the Internet service is canceled at due date, all the services associated with the Internet services. Such as email, webspace, security software provided by Bell will also canceled automatically.

Note : You can backup the contacts or emails before due date if you are using Bell email address as your personal contact email.

I am sorry to say, if you forget to backup the contact or emails, you will lose the emails completely once you canceled your Internet service.

If you forget to return the modem, you will be charged $75 as non modem returning fee.

------------------------------------------------------------------------------------------

May I have your email address which one you have entered when registered your account with Mybell account?

This is your MyBell username : samesh

Please make a note of it.

May I send you a password reset link to your email : Email , where you can reset the Mybell password?

Now, please open your email inbox and open "Forget login info?" email from Bell, then click on "Change your password now" link to reset your mybell password.

Take your time and let me know once you login your account.

I will wait for you.

------------------------------------------------------------------------------------------

We are happy to inform once the plans are available for you.

I request you to please give us at least 3 - 6 months to implement fastest fibe plans in your location for sure.

There is no relativity between street and all.

If the fibe cables are installed in your street, you will also able to access the Fibe plan.

Bell is expanding Fibe network all over canada, I am sure that you will also get Fibe plan soon.

I am sure that fibe plans will be available in next few weeks for sure.

I request you to please bear with us.

------------------------------------------------------------------------------------------

Currently there is an outage in bell emails servers, All the Bell customer's facing the same issue.

Please don't worry. This is a problem on our end. Our server level technicians are alread working on the problem and it will be fixed as soon as possible.

We currently do not have the estimated time of repair for this.

However, please be assured that we are working to correct it as soon as possible.

However, we will try to reset your email password and check it. Mostly this problem will be fixed after reset the password.

So I will guide you to reset your email password, If you facing the same issue after reset the password, then I will escalate this issue to our email team to fix the issue.

------------------------------------------------------------------------------------------

Open the Windows live mail. You will see the Inbox of your E-mail.

Just above the Inbox, do you see your E-mail name?

Do you also see the E-mail there in which you are facing this issue?

------------------------------------------------------------------------------------------

Please click on the above link.

Enter your email address and click on submit

Now, it will prompt the new window to enter your email address and password to access your email account.

In that please enter your email address only, then click on can't access your account link below the sign in button.

Now, please choose the first option, I forgot my password.

Then please do that process to change your password.

------------------------------------------------------------------------------------------

Please let me know at any point of the time, if you find difficult or uncomfortable to follow the steps. I am pleased to inform that there is an alternate way of resolving the issue by taking remote access of your computer.

-------------------------------------------------------------------------------------------

With your Bell services, you do pay for them in advance, and this is outlined on your bill.

Billing periods are outlined on the bill (28/Oct to 27/Nov).

When you cancel, your services have already been fully paid, and we do not provide partial credits on monthly services .

------------------------------------------------------------------------------------------

Email:

Do you want to setup your new email accounts on any email clients like (Outlook 2000, Outlook 2003, Outlook 2007, Outlook 2010, Outlook 2013, Windows live mail, Mac mail)?

How to reset Bell email password through mybell account:

http://support.bell.ca/internet/email/how-to-use-bell-mail?step=4

Please click the above link and follow the on-screen steps to reset your email password.

And also ensure that it is showing the correct received time.

If you wish to change that temparary password to your preferreed one, we could that.

------------------------------------------------------------------------------------------

Wireless:

When ever you change your wireless password, it is necessary to change your wireless network name also to avoid the conflict with old password.

Once you connect your wireless devices, ensure that you are able to browse in the wireless devices with out any issues. Check with 2-3 websites.

May I know the distance between the modem and the wireless device (computer) along with the wireless signal strength please?

Strength : 3 bars, 4 bars, 5 bars.

Do you see wireless signal bar in the right bottom corner of the window?

1. Click the wireless strength indicator in the notification area on

the taskbar (lower-right corner).

2. Right-click your wireless network name, and then select Properties.

3. Select Show characters to display the wireless network password.

------------------------------------------------------------------------------------------

Thanks for your interest in registering for MyBell. Bell need a little more time to set up your account. But don’t worry, you’ll receive an invitation from bell to register in my bell account with in next few days. With that account number you can register in my bell account. In the meantime, we hope you enjoy your new service.

------------------------------------------------------------------------------------------