Notes
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1.close expectation-reality gap :open solution,clear timeline,transparent and honest, optimistic but realistic, follow-up when needed
2.cancellation policies: to limit when,how,why a client cancel a booking without penalty; accept the cancellation and deposit policies and agree to abide ,property decide themselves flexible or strict
types of cancellation policies: general fee(most flexible) -> GEN
special condition policy(partially refundable)->SC
NON refundable policy(least flexible policy)->change date (call), sent email to property->NR
3.Rellocation type: cannot accomodate, closed accomodation
4.altenative: star rating, review score, distance, room type,totoal cost, facility, preference
recipent
subject line
template
greeting
opening
acknowledge,empathy
body
closing
signature
attachment
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Effective note
Key elenment" important context, responsibility, set next step, include important detail: name, date,timeframe,specific amount and currency,important aggrement
faster service->summarize, note for next cs
reduced effort complex become easier when reread-> save time
increased consistency-> resolution and consistence
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G -Guest,H-Hotel,FD- Front desk,CXL- Cancellation,Foc- free of charge, resa-reservation,ovb- overbook, alt -alternate, bt-bank transfer, cc -credit card, cvc -card verfification code, vcc vitual credit card, pbB -payment by booking, p2g-partner to guest, ,POC,POR,POP-Proof of charge, refund, payment, NR-non refund, GEN,SC,SR-speacial rate, FNNR -First night non refun NRBI- non refund breakfast include, BI-breakfast include
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GDPR
sensitive personal data-health data(Healthy condition,fee,biometric), ident doc(ID,PASSPORT, DRIVER LICENSE),financial data(PCI,CVC,BAN)
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not understand the cancellation or prepayment policy on website. What if need to move the date or get sick or there will be changes in plan? i don't think i'm ready to pay extra fee
account booking : [email protected]
https://pwd-reset.concentrix.com/showLogin.cc
thanhson.duong
https://www.myworkday.com/cnx/d/home.htmld
[email protected]
https://booking.okta.com/app/UserHome
[email protected]
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