Notes

Chat opening -
=========================
A Wonderful day! Thank you so much choosing Xfinity! This is Twinkle, your Xfinity Ambassador for today. It will be great pleasure to assist you today. May I have your first and last name of Awesome customer😀 Kindly tell me more about your concern, and let's start working on it.

A Wonderful day! Thank you so much choosing Xfinity! I am your Xfinity Ambassador for today. It will be great pleasure to assist you today😀 Kindly tell me more about your concern, and let's start working on it.

Empathy and apology -
=========================
I can understand your situation, I would have reacted the same if I was in your place. Please be assured I am here for you.
I can understand your situation we all have our budgets to keep up with our expenses, Please be assured I will truly do my best to resolve your concern.
I totally understood your concern. No worries, let me pull up your account records then we'll check what best can be done in this case.
I regret to know that you're not getting proper internet speed as per plan. I can understand the Importance of stable Internet connection as it is important for tasks and assignments completion.
I completely understand your concern. I surely will try my best to get this sorted over the chat.
I am sorry your internet is not working. I know that can be frustrating. I will be glad to help you resolve this issue.
I completely understand your situation as I am also a customer at some point, I am working from home and my daughters are doing online schooling, we also totally depend upon Internet to work.
I apologize for the inconvenience, I know how difficult it is when you Internet speed is slow, let me check the device and help you to get the proper speed.
I am apologize for the inconvenience. A good speed is indeed important, I will check the status of equipment and do my best to get the speed restored. Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.
I apologize for the inconvenience. As I am customer myself and I know that it is definitely not a good situation to be in. Please be assured, I am here to help you
Please allow me 2 minutes to check the account information for you.


TOG -
=========================
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.

I would request you not to toggle between tabs as we might lose connection in between however in case we lose connection while troubleshooting, you just be rest assured. I will mention all the details on the account so that you don't have to repeat yourself and we will try to provide you wonderful experience.

Verification scripts -
=========================
Further to ensure the security and integrity of your account please help me with your 16 digit comcast account number.
Further to ensure the security and integrity of your account please help me with the last 4 digits of the primary account holder's social security number.
Please confirm if you have access to this number ***-**8965 on which I will send one 6 digit authentication code.

If customer denies for verification -
Authentication process is necessary to protect your account from unauthorized access and fraudulent activities. Xfinity takes all the necessary steps to ensure the safety of it's customers. I hope you understand this and expecting your cooperation here.
******************************
As I have checked you are not a authorized person on the account. To proceed further we need authorized person on the chat . This is to ensure the privacy and safety of account. Please get the authorized person on the chat.

Probing questions -
=======================
Have you made wired connection between modem and any of your device?
Do you see any error message or code on TV screen?
I have done the modem health check.
System is indicating that there is something wrong with the modem bootfile, let me updating and synchronizing it, it will take 2-3 minutes, please stay connected.
I apologize it is taking more time than usual, I understand the importance of your time, please stay connected.

Please unplug the modem, wait for 30 seconds then plugin back, please let me know once done.

As I can see the modem is offline and not receiving the signals at your end. Could you please confirm the power light status, is it on, off or flashing?

An automated check is communicating with the modem to register it online. It will take 3-4 minutes, please stay connected.
I am updating your whole network and service module, it will take 2-3 minutes, please stay connected.
Please try to access different websites or apps to make sure that everything is working fine.

Technician visit -
=========================
As long as issue is from comcast end you will not be charged for the technician visit and the technician. will let you know in advance if there are any charges applicable . So if there is your consent then only he will proceed with troubleshooting.

I would like to inform you that the modem didn't registered online in allotted time, system is indicating that everything is working fine at our end, there is something wrong at your end, it seems there is something wrong with the outlet or Comcast line, therefore the tech appointment is needed to investigate the issue further to get it sorted, may I go ahead and check the available slot for you?

System is indicating that the modem didn't registered online in allotted time as it is not connected in an active coaxial outlet or incorrectly installed. Therefore, the tech would be needed to install the modem. The tech will visit your place, install the active coaxial outlet and run the line from outside, may I go ahead and schedule the tech for you?

I appreciate your patience and effort going through the necessary troubleshooting steps to fix this remotely. Initial investigation indicates that there could be an issue with the equipment, physical connections and/or network connectivity.

We have exhausted all our troubleshooting steps and found out that the box is still not responding to the signal; it may be with the signal interruption outside or the box itself and other connections.
I can schedule a technician who can come at your place and have this investigated and completely resolve this issue.

This also to avoid similar inconvenience in the near future and it normally cost $100 for servcie visit. But no worries if the issue is caused by Comcast then the technician fee will be waived off.
Please help me with the best contact number to scahedule the technician.

I am checking for the earliest availability of technician to fix this for you.

We have a technician available on 10/11/22 08:00AM to 10:00AM. These are the earliest time slots that I could get for you as all the slots earlier than these are completely occupied. Is this fine with you?

If you are not available for the technician visit then anyone can be there who speaks english and is above 18 years.
They just need to have a copy of ID proof and a letter from you authorizing the person to be there on behalf of you
You will also get an email with all the details of appointment scheduled.

I have successfully scheduled the technician visit at your place and this is the ticket number for your reference:

You can download the Xfinity My Account app from the app store. It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device.
***************************
Waitlist-
======================
I will also add you to priority waiting so that if any of the visit of other customer gets cancelled then the technician may contact you in place of that.
Thus you can have your technician before the estimated time and this will help you to resolve your issue within shortest possible time.

I have also added to you on the waitlist so any earlier cancellation slot will be yours. So that your issue get resolve as soon as possible.

I have already confirmed the soonest slot, however I will put you on waiting list to for the sooner appointment, the tech will contact you prior to the visit to confirm your availability at home.

Outage -
=======================
I would like to inform you that there is an outage in your area due to that your services has been impacted . The estimated time of outage resolution is
Our Engineers are working to fix it as soon as possible so that it is the minimum time taken to restore the services but I am sure services will start working before that time. Your patience would be highly appreciable and you will receive the credit for the time you are facing interruption in your services.
*****************************
Don't provide until customer ask for this-
======================================
For the outage interruption I am also applying $ credit on the account.
The least that I can do right now is to atleast apply a fair credit on your account to the number of hours it was affected and will make sure that it will reflect on your next month's bill so that you will be just paying for the services that you used and not being affected by the outage.
Credit will be reflected on your next bill.
The credit is system generated by your daily burn rate usage If only this is within my control, I wont hesitate to do so. I just want to be transparent about the credit without giving any false information.

Payment arrangement -
=============================
What I am going to do is to check your account to verify our options first and get the best resolution. I appreciate your patience. Lets work together, to resolve this for you. Sounds like a plan?

I know that you are in a situation right now and believe me, I am with you here as I am also a customer outside work and managing bills at home. If only I have the power and capability to extend your payment and restore your service, I wont hesitate to do so.

As a customer myself I would to help you restore the services today however since the system has verified that there was an unsuccessful payment arrangement it will not let us process another extension as we have reached the maximum days and amount of delinquency.
The payment arrangement is automatically being set up by our system and without eligibility, your service will not be restored as well even if you schedule a new future payment.

Hoping for your understanding. If only this is within my control, I will do it in a heartbeat. I am also a customer myself outside the office so I know how important this is. I just want to be transparent and ensure to resolve your issue without giving false information.

I certainly get your point and as much as I would like to help you get additional 2 days, our options are only limited and we only have payment arrangements that have already been given to you. Another option that you can try is to speak with our collections team about different payment plans
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As a customer myself I would to help you restore the services today however since the system have verified that there was an unsuccessful payment arrangement it will not let us process another extension as we have reached the maximum days and amount of delinquency.

Hoping for your understanding. If only this is within my control, I will do it in a heartbeat. I am also a customer myself outside the office so I know how important this is. I just want to be transparent and ensure to resolve your issue without giving false information.

Payment arrangement is automatically being set up by our system and without eligibility, your service will not be restored as well even if you schedule a new future payment.

I certainly get your point and as much as I would like to help you get additional 2 days, our options are only limited and we only have payment arrangement that already been given to you. Another option that you can try is to speak with our collections team for a different payment plan.

It is never our intention to deny or deprive you with any extension and the current status of the account limits us to do so. I am hoping for your compassionate understanding that we follow certain mandates and we also bound to a certain limit like a normal person.

I understand your situation as I also live within a budget. I know this is not an easy situation for you and I am doing all the possible options here to extend the payment, though the account reached the maximum days of delinquency.

I hope you will not take this against me as I only want to be transparent and ensure to resolve your issue without giving false information. I know that we sometimes go through rough times and I'm hoping that you get through the situation favorably.

I know that you are on a situation right now and believe me, I am with you here as I am also a customer outside work and managing bills at home. If only I have the power and capability to extend your payment and restore your service, I won't hesitate to do so.

We have done our best to process your request . We have exhausted our resources, but we are getting the same result since your account is in a maximum days of delinquency. For us to reactivate your services again, the payment of the past due balance should be processed. Once you have done the payment, your services will be automatically get restored.

However in as much that we would like to extend or set up a payment extension in your account, the full past due balance has been settled. This is because your account has reached the maximum days where we can set up an extension and the maximum days of delinquency. But no worries, let me partner this one with my supervisor to check if we can do something.

As of this moment, your account no longer allows us to set-up a new arrangement and needs us to settle the full past due first before it allows us to restore the services.

We understand that many customers are experiencing financial hardship that makes it hard to pay their bill, and we want to provide flexible payment options for those who are eligible. You are eligible for installment plan so service will remain active.

User ID & Password -
============================
Just to ensure that we are on same page, please confirm that do you want to reset your Xfinity account password or wifi password?
As I have checked in the system, there is no phone number or any non comcast email address registered on your account for password reset as a recovery option.

To reset the password, first we will need to register either phone number or non comcast email address on your account and then only we will be able to reset the Xfinity account password. However this is one time process and after registering details you will be able to reset the password in future on own.
If you choose to register your phone number make sure it's a smartphone number and phone must be connected to your own Xfinity wifi (in home network).
Similarly if you choose to register the non comcast email address, the device through which you will access the email must be connected to your own Xfinity wifi
(in home network).
So please confirm are you connected to your own Xfinity wifi ?
I have successfully registered your phone number or non comcast email address on the account. However before we reset the account password you will need to verify the
phone number or non comcast email address. And to do this you might have received one sms or email with the verification link mentioned in it.
Please click on that link and verify the same. Confirm once done.
Please visit following link to reset your Xfinity account password : https://idm.xfinity.com/myaccount/reset
Once you visit the link, perform the following 3 simple steps:
1) Enter your username.
2) Enter the captcha code shown on screen.
3) Select the phone number or non comcast email address through which you have chosen to reset the password. Then enter the reset code sent to your phone number
or non comcast email address. Finally enter your new password.
Confirm on you are done.

Since you are not connected to inhome wifi we will not be able to register the rcovery options that your non comcast email address ot phone number on account.
Hence we will not be able to reset the passsword in this way.
However I have 2 alternative ways for you
1) As per first option I will add the details now on account and once you reach home and get connected to home network you will get one verification email or text.
Using that you will need to verify the email address or phone number and upon successfull verification the details will get registered on account.
After that you will need to just visit this link https://idm.xfinity.com/myaccount/reset to reset the password.
2) As per second option we have a dedicated team present on call who helps the customers not connected to home network to reset the password.
Please let me know how you would like to proceed ?


NPS close statments -
============================
I thank you for your patience and cooperation till now without your understanding and cooperation this can't be done.
Cheers to our team work
It was delightful experience to have such an amazing customer like you on chat. Thank you for the oppertunity and patience and being a wonderful troubleshooting partner.
I must say you are the best person I chatted today who really understand and willing to cooperate with us ..
Is there any other issues I can help you with ? I want to give you best Comcast Customer Experience ,
Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day
Is there anything else I can help you with for today?
I hope I have cleared all your concerns for today?
Apart from this issue is there anything else I can help you with? I want to make sure that you a wonderful customer service experience.
Thank you for contacting xfinity support. Have a great day ahead.
I feel awesome as we worked on your concern. You have been a fantastic team player in helping me resolve your concern. A customer like you deserves the best customer experience.
I can understand that you have been through a lot and I just want one thing from my customers their gratification which makes me happy as well.
Thank you so much, it really means a lot to me and motivates me to work with more dedication :)
You have been very kind and cooperative on the chat. Customer like you makes us strong.
That's Awesome! you did it. I really appreciate your efforts and patience. Your satisfaction is my priority.

Appreciation -
------------------
I appreciate all your working before coming on chat to fix the problem from your end. Now let me take care of this for you.
Till then you can relax and grab a cup of coffee.
I appreciate the attempts made by you to fix the problem from your end.
I appreciate all your working with me. You are doing really great. Please stay connected.
I appreciate your patience. Please stay connected.
Certainly I acknowledge your patience. I am trying my best to resolve the problem as quickly as possible. Please stay connected.
I appreciate your patience. We are almost close to the conclusion. Please stay connected for some more time.


Be Warm & Friendly -
----------------
I regret to know that you're not getting proper internet speed as per plan. I can understand the Importance of stable Internet connection as it is important for tasks and assignments completion.
That's wonderful to hear! I hope that your day goes greater and smoothly all through out!

Own It
---------------
Let’s get this sorted out and make a restful day for you.
Let me go ahead and see what we can do together to get this taken care of. To begin, I will now run some diagnostic checks on your modem
I can see your device is performing well on the Xfinity network, so let's dig a little deeper to determine if there are other issues.

Show Appreciation
----------------
You are part of our Xfinity family, we will take care of everything for you , I just want you to relax and as this issue is on us and we will bring back your smile.

I see here that you have been with us for years now. What a milestone!
In meanwhile, I was going through your account and can see that you have been using our services since “
Enter Year
”. I appreciate your loyalty and business with Xfinity. (
Acknowledging the customer’s long term relationship with Comcast)
(IF CUSTOMER IS NEW)
Let me take this opportunity to welcome you to Xfinity family. Thank you so much for choosing Comcast to be your service provider. We are so grateful to have you and we value your business.

SELF HELP
--------------------
( for all types of internet issue)
Just to inform you that you can also download Xfinity My Account App from Apple App store for IOS and Play Store for Android Phone to easily troubleshoot and
manage your account anywhere and anytime. You can also visit following link : https://login.xfinity.com/ to visit My Account portal online.

(in case you schedule tech)
You can download the Xfinity My Account app from the app store. It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device.
(in case you schedule tech)

Using the Xfinity My Account App, you can reschedule or cancel an upcoming appointment, as well as add it to your calendar.

1) Download the Xfinity My Account app from Apple appstore or GooglePlay.
2) Log into the Xfinity My Account app.
3) Your service appointment will display on home screen.
4) Tap "modify appointment" to reschedule or cancel your appointment. Select " add to calendar" to have a reminder added to your device's calendar.
5) If you choose to reschedule, a list of available dates and time will be displayed.
6) After rescheduling, you will see a confirmation with new date and time and the option to add the appointment to your calendar.

( for all types of internet issue)

I see you have xFi compatible modem. With Xfinity xFi, set up Wi-Fi environment in minutes, find your Wi-Fi password, troubleshoot internet issues, and setup Parental Controls. The app is exclusively for Xfinity customers and available on Google or Apple Store. Login using the Xfinity Primary User ID & password.
I would recommend/suggest trying it. I am confident you will find it easy and convenient to manage Xfinity internet. When you have time, please visit the link https://www.xfinity.com/support/articles/xfinity-xfi-overview

CALL REQUEST
=====================
I would have loved to call and help you, but I would like to inform you that as I am from chat repair team we do not have the access to call you.
However you can share your query with me here on chat and I will try my best to resolve it.

Since you’re looking to have a word with Voice representative, please call us at 1800-934-6489 Xfinity and follow the interactive voice response to have a word with live agent.
Or you can schedule a callback on- https://www.xfinity.com/support/schedule-callback , however; I’m here to help you with the issue you’re experiencing with Xfinity services

Transfer Scripts -
======================
1. I noticed that you were speaking with another representative. Please give me a moment while I review your previous interaction. I'll be happy to pick up from where you left off.
2. Hello , welcome to xfinity support. My name is Akshay. Allow me 2-3 minute to review your previous conversation so that you will not have to repeat yourself and this will be taken care as soon as possible. Your patience is appreciated here.


-----------------------------XFINITY MOBILE SALE PITCH SCRIPTS----------------------


Are you aware that you can save hundreds of dollar a year on your mobile plan by switching to Xfinity Mobile?

We’re also providing mobile service. Where, you can stream, browse, text everyone using your devices. You can have By the Gig or Unlimited data, no phone line or access fees and our data starting at just $15/month with powerful nationwide 5G network and millions of secure Wi-Fi hotspots included at no extra cost. Shall I go ahead and sign you up for Xfinity mobile?

If customer is interested:-
I am glad that you are interested in Xfinity Mobile. I would like to inform you that we’re also offering a Google pixel 6A device worth $449.99 that will be "ON US " for 24 months (DPP) device payment plan.

In order to avail this offer. You just need to port your current mobile number from another carrier to Xfinity and activate the line within 30 days of purchase. Shall I go ahead and sign you up for Xfinity mobile?

If customer denies the offer or not interested:-
Please give me an opportunity to understand your hesitation, so that I can provide you the best value of your money.

If Customer denies the offer due to high bill or costly services:-
Since our data plan starts at just $15/month and our unlimited data plan costs $30/month, when you sign up for multiple mobile lines. May I know, how much currently you’re paying to your current mobile service provider?

May I know how much data you use on individual basis in the family?

Do you sometimes think that you wanted to switch data plan in between the fiscal month?

----------------------------Xfinity mobile transitional statements--------------
- You mentioned you were interested in looking for ways to save money, do you mind letting me know how much you currently pay for your mobile service?

- Your phone is going in and out sounds like you could benefit from…

- Since you’re one of our valued internet customers you qualify for……
- Did you know that you qualify for Xfinity mobile?
- Have you heard of Xfinity Mobile?
-Now that we have resolved the reason for your call I wanted to quickly share that there is another way we can put money back in your pocket.
- Since you’re working from home there’s no reason to waste money I would love to share some exciting news…
-You sound like a person who likes to get the most for your money, we have a new product..
-Are you paying more than $15 for your cell phone bill?
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Modem Offline:
I would request you to please check the coaxial cable at the wall plate and at the Internet device all coaxial cable connections in the home should be "properly connected".
And adjust/remove splitter if applicable. Please let me know once you checked or rechecked.
I would request you to please remove the power cord from the wall outlet and wait 40 to 50 seconds, then plug it back in.
In order to resolve your issue, I need to arrange the Technician visit. The technician will come to your house and check the complete wiring and equipment to fix the issue permanently for you.
Please help me with the preferred phone number to contact you before the Tech arrive.
I suspect the cold weather has affected the aging coax cable outside.

WIFI CONNECTION ISSUE:-
Please restart your device like laptop or cell phone and search for the Home Wifi network name. After that please select your Home Wifi network name from the network list of your device and enter Home Wifi password to connect your device with the Home Wifi.
I am running the test on your internet service and sending some refresh signal to your modem so that your internet connection refresh from the server and you are able to enjoy good internet service with good speed according to your package.
It will take 3-4 minutes. Please stay connected while I am working on it and do not minimize or toggle between the windows as we might lose the chat connection.
I have successfully sent the refresh signals from the server and stabilized your modem.
I have also updated bootfile of your modem to correct the upstream and downstream signals and perform troubleshooting steps.
As I have checked currently your internet service is working fine and there is no packet loss.
Please try to access internet and let me know the issue is resolved.

Advance Helpline:-
I have followed all the troubleshooting steps and this seems to require high level troubleshooting, I would request you to please contact our high level Wireless support team at 1800-934-6489, Press1 and then again press1 and then press 2 to speak with a direct technician and if require then they will take the access of the system and will resolve it for you.

Return Equipment Policy:-
We no longer offer return label kit, however you can return equipment via UPS store without return label or return at Local office. There are no charge if you will be returning equipment to any of UPS Store location. You can also schedule equipment pick up from their home by calling UPS at 1-800-823-7459 . However, there is a fee charged by UPS for home pickup and Comcast does not cover the fee. No need to pack the equipment, UPS Store will pack the equipment , ship it to Comcast and provide a receipt to you for same.
If you will return your equipment at UPS store, you needs to show a valid ID proof and a copy of the Comcast bill at the UPS store. You can ask for equipment return receipt at the store for future reference.You can track your equipment return on http://www.ups.com/ with the tracking number provided on their receipt. You will also receive a confirmation email from Xfinity for equipment return.

MAINTENANCE AND UNDER CONSTRUCTION -
==========================================
Our network engineers are doing some maintenance work on the website to upgrade the website to avoid hacking issues thats why you are facing this problem.
Soon our website will be available and then you can login to your account .
As our website is under some maintenance so most of our customer is facing this issue .

For STREAMING TV SERVICE with NO TV BOX:
===========================================
You are able to Stream Online 40+ channels on your device anytime anywhere by using Xfinity Stream App with popular features. You can Access to live and On Demand Limited Basic TV, Broadcast Networks - NBC,FOX, ABC, PBS and CW, Music Choice - 50 channels of commercial-free music, Xfinity On Demand, Cloud DVR Lite, 20 hours of recording capacity and Ability to record up to two shows at once.
XFINITY streaming is available through the XFINITY Stream app on Roku players, tablets and smartphones. Streaming is also available on computers through the XFINITY Stream portal. Using the XFINITY Stream app or portal, you can: Stream live TV in home or on-the-go. Access through any device that supports the network apps, including Roku, Apple TV, Amazon Fire, Smart TVs, and Chromecast.

You have to download the Xfinity Stream App after that you can access it : https://tv.xfinity.com
- With Xfinity TV one of our customer's favorite features is Xfinity Stream app where you can Get the entertainment you love anywhere, on any device. . Everything is included at no additional cost, Download the Xfinity Stream app for your mobile device using this link : https://xfinity.com/apps
you are able to stream channels Online on your device like laptop or cell phone anytime anywhere in number of devices at a time by using Xfinity Stream App.

Xfi complete -
=======================
Meanwhile as I can see you have got xfi enabled modem, however you haven't got the Xfi complete merged with it, it gives you the access to unlimited internet, xfi advanced security and chance to get all way free of cost xfi pods to ensure seamless connectivity if any dead spots will be found at your place. At just $11 extra on your monthly bill. Sounds good?

FLEX TV SERVICE
========================
As you are our valuable customer I will do my best and provide FLEX Streaming Service FREE of cost with NO Taxes and Fees. There is no charge for it.
Using a wireless 4K streaming TV Box, you can watch Netflix, Prime Video, Hulu, thousands of free movies, shows and more – without switching apps or inputs. Flex offers one-stop search and control with the award-winning Xfinity Voice Remote.

The first Flex 4K streaming TV Box is included for customers with Xfinity Internet.
Get 15,000+ hours of hit movies, current shows, timeless films, and timely updates with Peac ock Premium included for no additional cost.

Brings together top apps and networks including Netflix, Hulu, Prime Video, HBO Max and more.Get over 10,000 free shows and movies, including 200 channels, from free apps like XUMO, Pluto and Tubi.

Listen to music with Spotify, Pandora, Amazon Music, iHeartRadio and more.
It's easier than ever to search across your apps, all in one place with the award-winning Xfinity Voice Remote.
Easy setup. Just plug in and connect to your Xfinity Internet to start streaming in seconds.
This is a new feature launch by Xfinity for all the valuable customer. All the customer's are trying this new feature and share feedback so our technical team will work and make it more updated. (Use this if needed).

I have processed the order, this is your order reference number , you will receive the shipment within 3-5 business days, once you receive the shipment please plugin the equipment and activate it via Xfi app or visiting at xfinity.com/activate so that you do not need to reach us again to activate it.



Helpline Number's:-
WIFI access pass helpline number - 1-866-366-5756 1-866-489-0919.
Home Security helpline number : 1-855-711-7997
The seasonal helpline number is : 1-888-633-4266
Retention helpline number : 18664706654
Xfinity Mobile Support: 1-888-936-4968 Xfinity
Pre-paid Service : 1-855-757-7372
Norton Security: 1-877-272-7149
Internet Essential : 1-855-846-8376
Data Usage Escalation : 1-877-807-6581 CSA : 1-888-565-4329
SIK Activation: 1-855-652-3446
Movers Department : 1-877-685-6683
Accessibility Support Center Queue:-
· Call the center directly at 855-270-0379 at a later time.
· Or Email [email protected] .
Gift Card / Visa card benefits : 1-800-526-3268
Xfi pods team 1855-551-7534
data escalation team 1877-807-6581
HOME SECURITY HELPLINE : 1-855-711-7997
sales helpline 1-877-561-9475
Return old equipment helpline : UPS at 1-800-823-7459
Activation helpline number : 1-855-652-3446
DATA ESCAlation team 1-877-807-6581
Activation team - 1-855-652-3446
Mobile claim apple helpline : 800-275-2273 , getsupport.apple.com - Damage , (855) 884-9771 to process claim - loss or theft