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i do apologize for the inconvenience since you have me on the line. ill be happy to help you
upon pulling up your order here you can check our website to see our upcoming sales . thank you for waiting upon pulling up your item i see here that . __________
"PLACING ORDER"
once the order is submitted, an email confirmation will be provided. a tracking number will be sent once its ship out. we have only 30 mins if you want to modify or to cancel the order. are you giving me the permission to place the order ?
"CLOSING "
is there anything else that i can help you with? okay great i hope that i helped you with your concern. actually you can also track or return your item by your own through macys.com. and also if you have free time you can feel free to visit toys r us on our website its macys .com .thank you for taking the time to call today . please stay on line to participate a short survey . good bye and have a great day.
(PWP) = okay your item here comes with a bonus purchase do you want to add your bag ____ for only ____ and you have a free shipping here.
sup call =give me one moment . thank you for staying in the line . im trying to transfer you to our costumer specialist but unfortunately upon checking here our customer specialist is ingaging to other costumer rigth now . so im going to que you .
(TIME FRAME)
macys amex (3-5 busdays)
3rd party ( visa, discover master ) 7-10 bus days
paypal (3-5 bdays)
klarna(5-7 busdays)
egc( gift cards) if ups (5-7) if mcat process(7-10) bus days
credit : 056494
consumer protection: 054100
"(costumer)"
I sincerely apologize that the order was cancelled. It looks like you will need to speak with someone in our consumer protection department before we can take any further actions. Please hold and I will transfer you to them now."
('agent')
hello this is jane from dcs (i have here a costumer in the line who has a 501 note. he/she want to know why what happend to his/her iten .and the item that she/he was placing yesterday has already declined . okay let know if im going to transfer the costumer. okay have a great shift a head goodbye
btcci// cx wants to cnld item bops// prtner w lod//voc
REFUND"
"congratulations! i successfully processed the refund amounting to _____ back to your card ending in _____. the credit will be posted within ( time frame) depending on your own banking process time. you will be receiving a refund confirmation email within 24-48 hrs . also you can visit website pull up the order and it will show you that the reufund was already processed.
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