Notes

OPENING
A Wonderful day! Thank you so much choosing Xfinity! This is ..........., your Xfinity Ambassador for today. It will be great pleasure to assist you today. May I have your first and last name of Awesome customer😀 Kindly tell me more about your concern, and let's start working on it.

A Wonderful day! Thank you so much choosing Xfinity! I am your Xfinity Ambassador for today. It will be great pleasure to assist you today😀 Kindly tell me more about your concern, and let's start working on it.

I appreciate you bringing this to our attention. I will be more than happy to check that for you😀 Please confirm the first and last name please
I am doing great as I have just started my shift, Feeling pretty energetic❤️

POSITIVE STATEMENTS
I should be the one thanking you for giving me the opportunity to help and sort things out. Thank you also for working with us regarding this matter

what I am going to do is, to check your account to verify our options first and get the best resolution. I appreciate your patience. Let's work together to resolve this for you. Sound's like a plan?

Thank you so much for being so amazing with me your patience is helping us alot:)

Customer like you makes us stronger

You are the the best customer I have assisted in days:)

We value your business. I really appreciate you chatting with me and giving me the opportunity to assist you.·

It was a delightful experience for me to have a customer like you on the chat. We appreciate your business and value you as a customer.

It was a blast experience here as a agent to meet a professional like you!!!

Thank you so much. It really means allot to me and motivates me to work with more dedication.

I really appreciate your journey and loyalty and as well as I would like to also appreciate for business relationship with Comcast.

BAXA
MY ACCOUNT APP: Mr. Customer, you can also try to fix internet issue, check for service outages, pay bills, manage your account online, see your appointments you can also cancel them using this app - all on the Xfinity My Account app. The app is exclusively for Xfinity customers and available on Google/Apple Store. If you have not used it, I would recommend to give it a try and you will find it easy & convenient to manage your Xfinity account.

XFI APP: One of our customer's favorite features is XFI app where you can set up your home Wi-Fi and be online in minutes, find your Wi-Fi password, see who's online, troubleshoot issues and even pause home Wi-Fi network access during dinner time. You can also give nick names to your Wi-Fi

HOTSPOT APP: While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password.

XFINITY STREM APP: Meanwhile I would like you to know that you as you have our cable services, you can always use Xfinity Stream app, which turns your smartphone into a Live TV. You can stream as many movies as you want, you can also record your favorite shows on your phone. How does it sounds to you?

NUMBERS AND LINKS
Call support : 1800-934-6489
Internet Essentials: 1-855-846-8376
Prepaid: 1-855-757-7372
(CSA): 1888-565-4329
Seasonal helpline: 1-888-633-4266
Business : 1800-391-3000
Movers: 18776856683
data usage : 1877-807-6581
Xfinity mobile service: 1888-936-4968
Moving: https://www.xfinity.com/learn/moving
ACP: www/xfinity.com/acp
You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record

Service cancellation can only be done by our Customer Retention specialist. They will place the request for the cancellation and your account billing will be stopped immediately. You need to visit the local Xfinity store to return the equipment's and our team will immediately cancel the account and help you with the final billing or you can call on our voice support: 1800-934-6489

I'll make a full note of what we've discussed and what you're up to so you don't have to repeat everything. You can just advise the representative to look into my documentation so to not repeat yourself again.

UID
Please access the link. Once you are on the page, 1. Enter your username. 2. Enter captcha on the next page. 3. Enter the Reset Code( which send on your email or phone number) 4. Create new password. Please follow the steps on the link : https://www.XFINITY.com/password

I want to inform you that we need to update a password recovery option on the account and it should be connected to the In Home Wi-Fi so that you can verify the link and get the reset code. May I have the phone number and email address on which I can send you the verification link to get the password reset code?

I'd be happy to help you reset your account password. Let's work together to get your account working.


BILLING
Please note that you can schedule your payments now. Please visit https://customer.XFINITY.com/#/billing/payment . Under payment date, select the date when you want to make a payment and it would be processed on that date. It’s that simple.

I wish, I could restore them for you and if I had it in my hands I wouldn't hesitate a minute to restore your services. Unfortunately this is an automated system which verified the payment and arrangement dates then automatically restores the services

You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record
As I can see currently you have the past due of $ 63.78 on the account and I want to inform you that the account is currently not eligible for the payment arrangement that's why the services got disconnected.

,In order to make the account eligible for the payment arrangement the amount of $63.78 should be made today so that the system can restore the services

Also I wish I could connect you to anyone who have this authority to restore the services but this is done by the system. I hope you will understand:)

SALE
I have a great news for you which can bring smile on your face:) shall I share the details with you?

XFI complete: You'll get XFI complete package in that you will get unlimited data with advanced XFI network security + Free home wifi assessment + Upgraded one modem + you will also get advanced 2nd generation XFI POD for no charge for full home coverage if required (eligible) after completion of 14 days of home assessment, sound's good?

Flex: Meanwhile, as you are a valuable customer I am giving you free access to our streaming services with Peacock premium subscription at no charge , you will also get a 4k streaming box with it with no additional cost, It will be free as long as you have xfinity internet. how does it sounds to you?

TECHNICIAL VISIT
Please notes these points before we book the tech
1.If you are not available for the visit then anyone can be there who speaks English and is above 18 years. They just need to have a copy of ID proof and a letter from you, authorizing the person to be there on your behalf.
2.No charge will apply for any issues identified at Xfinity end or equipment rented out by Xfinity. It will only be applicable if the issue is not caused due to Xfinity services. However the tech will first check the issue and will explain it to you and he will also mention if the charges will apply or not and you will get the option to cancel it that time as well and the charges will be $100
3.You will receive a call from our Automated System prior to the technician’s arrival to confirm that someone is at home for the appointment and still experiencing a problem
4.Now you can also manage all your appointments online whether it is confirming or rescheduling. Learn more at: http://customer.XFINITY.com/help-and-support/account/confirming-or-rescheduling-appointment

We have completed all available remote troubleshooting steps to resolve your issue in this chat. We will now need to send out a technician. The technician will make sure that all your connections are properly installed.

Let me go ahead and get you the soonest available schedule we have. I have also made a detailed report on this matter for the benefit of the technician who will be working on this incident and resolve it for good.

We are following the advice of government and public health officials by limiting contact as much as we can. Know we are taking extra precautions to limit the spread of the coronavirus. Before I schedule your appointment: has anyone in the home tested positive for the virus?

INTERNET ISSUE
On a personal level I can totally understand what you are going through, I know the value of good working internet however you have reached the right person, let me check what's going on

We need to configure the Wi-Fi settings of the modem and we need to set up a new Wi-Fi name and password, may I have your desired Wi-Fi name and password which I can update for you please:)

On a personal level I can totally understand what you are going through, I know the value of good working internet however you have reached the right person, let me check what's going on

I am working on rectifying the signal congestions. After this I will run system clean up to remove signal clutter, next step would be system re-connection and lastly, system update. This process will take only 2-3 minutes.

1. Firstly, Unplug the modem from the power source to turn it off.
2. Unscrew the Coaxial cable at the back of the modem
3. Now, Wait for 50 seconds.
4. After, Securely screw the Coaxial cable to the back of the modem and make sure that the other end is connected properly to the wall as well.
5. Plug back the modem to the power source to turn it on and wait for all lights to sync.
6. Once the modem is fully sync, check for internet connection.

CABLE ISSUE
As a TV lover I can feel the same as you are feeling now. I know how it feels to miss your favorite show. However you have reached the right place, I will do the best of my knowledge to fix this for you.

I am now sending refresh signal to your cable box. This will update and boost signal connectivity of your cable box.

Please confirm serial number of the affected box that will be available at the back panel of the cable box.

Thank you. Most of the time the issue is caused by loose cable connections to your cable box. Can you make sure cables are securely connected?

CLOSING
I hope that you are happy with my support Today and all the issues are addressed. 😀?

Great, I appreciate your valuable feedback on the service and experience I have provided you Today. Thank you for being a loyal Xfinity customer. I hope you have an amazing rest of the day. You can click on END CHAT option to close the chat properly.

It was a delightful experience for me to assist you on the chat. We appreciate your business and loyalty as a customer. Please share your feedback by clicking on “end chat” button😀