Notes

* CABLE ACTIVATAION *
S1: Start
>greetings/opening spiel
Hai! I appreciate your patience holding a line. Thank you for
> verifying- ask the 1st and last name then ask the service address of the customer
> then proceed to the authentication process

S2: Solve
> hook up the wires
I will be asking a series of questions
do you have the long black cord with a circular tip with a pin in the middle?
at the back of your cable box, screw that in a barrel connector that is labeled as CABLE IN
at the back of your cable box.
Do you see a port that is labeled as HDMI out?
connect the HDMI cord, the one with a flat tip... and then connect the other end at the back of your t
how many port are there in your tv.? what specific port did you connect your HDMI?
in your tv remote, press the source or the input then highlight the HDMI

X1: POWER - CONNECTION - INPUT - On Screen Activation***
Welcome. Bienvenido. Bienvenue -> Welcome Powering Up -> Select a Language -> Voice Guidance -> Verify the Phone Number -> Downloading your Main Menu -> Name your Device -> Transition Screens -> Pair Remote -> Program Remote to Audio


XFINITY MOBILE PITCH SPEIL:* mr/miss costumer I seen here in my end that your Eligible for our XFINITY MOBILE SERVICE , may I ask what is your Mobile service provider ? If you have one ?Oh about that matter I just want to tell you that XFINITY do offers Mobile service we called it XFINITY MOBILE you can have this service for as low as $15/month/line on 1GB on our third generation plan and $12/month/line on 1GB on our second generation plan. And if you want unlimited data usage you can have our UNLIMITED PLAN which cost $45/month/line. But that’s not all because XFINITY MOBILE includes the unlimited call and text nationwide. May I ask what type of device are you using right now ? Because in this service do have equipment requirements such as Apple iPhone, Samsung Galaxy and note, Google Pixel and Apple watch. But no woories if you don’t have one of the required device you can purchased one on xfinity mobile for each line of service We called it DPP or device payment plans it is avaible for mobile devices, based on your eligibility.
So mr/miss costumer you want to process it right now?

OUTAGE SPEIL: We do apologize for the inconvenience. COMCAST is aware of the issue, and we are working on it. We really appreciate your patience in this matter , but no worries the connection will restored after we fix the root cause of the problem.

GHOST SPEIL: mr/miss costumer since I didn’t hear any response on your end . I’m gonna hang up this call so that I can manage to assist other costumer .

TROUBLE CALL SPIEL: Mr. Customer, we already exhausted all the troubleshooting steps that can be done over the phone and it seems that your modem/cable box is not responding to the signal that I sent out. As what you can see your modem/cable box is offline. As of this moment, we highly recommend to send out professional technician to physically check the equipment and have the outlet activated. Along with this appointment is the $100 technician appointment fee that will reflect on your next month bill”



*** No Connectivity Issue trying connect ** Role Play
ed spoke w/ von
issue: no connectivity
dacula test account