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Emphathize
I understand that (Customer name) your business means a lot to us and we are both hoping to (answer).
Emphasize
Tech Recovery: Our getting started kits are meant to be standalone and installed with no problems. Since we've exhausted all possible steps that can be done over the phone, (we need to physically check on what is it from your home network or area that is stopping us from doing that. By sending an expert to do the installation. we can identify these external factors). This is the main reason why we have the Technician Assisted Installation fee of $100.
Trouble Call: We have exhausted all the possible troubleshooting steps that can be done over the phone. By allowing a technician to visit your home, he would be able to physically check your wirings and diagnose the source of the problem. The possible charge of $100 will not be applied if the problem is caused by Comcast Network, Xfinity services and rented equipment.
Educate
We have alternatives/options that you can take advantage of while waiting for the tech appointment. You can (answer) which features (answer) and is great because you can (answer)
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