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If a client lives in another time zone and contacts us because they weren't able to apply their promotional gift card the same evening before it expired, you may price adjust a new order
Be sure to check the value of their promotional gift card before you honor it
Because this is very important, when avoiding misunderstandings, or that the client calls more than 2 times in the same period of time, for the same problem or make claims for that situation.
When a customer calls because he could not make use of the promotion due to the change or time difference, we can make a price adjustment with the value of the gift card, only in this type of scenario.
Ensuring what the customer is saying, verifying the value of the card, is very important from my point of view, to avoid fraud, in any case by security policies.
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