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VERIFIED CX
A wonderful day! Thank you for choosing Xfinity! , I am your Xfinity ambassador for today. It will be a great pleasure to assist you today. May I know your First and Last name along with your concern so that we start working on it.
UNVERIFIED CX
A wonderful day! Thank you for choosing Xfinity! , I am your Xfinity ambassador for today. It will be a great pleasure to assist you today. May I know your First and Last name along with your address.
*** Could you please help me with last four digits
*** Can I send verification code on this number/ email. Could you please confirm this number/email?
2. *** ASSURANCE+EMPATHY+APOLOGY
***I do understand your concern about the issue you are experiencing with your . I assure you that I will going to try my level best tp help you with this.
***I do understand, This is not a good situation to be in and As a consumer myself, I completely understand the importance of working internet/Cable/Home phone service. I assure you I will try my level best to help you with your concern as soon as possible.
***I know how it feels when things are not working the way it should be however please be assured as I will give my best efforts to get it fixed for you at the earliest on priority.
@@@I really apologize for all past bad experience. This is not the experience we want to deliver. Please allow me a chance to once to overturn the situation. I will try my best to resolve this and get everything sorted for you.
3. PERSONAL TOUCH, Meanwhile
*** How was your weekend?
*** What's your plan for weekend?
*** What's your plans for Christmas? Are you excited, like me?
@@@I am planning to great a tattoo. Its going to be my first tattoo . That why , I am very exited.
*** What's your favorite show / series?
***APPRECIATION***
***Thank you so much for being so amazing with me your patience is helping us a lot:)
***Customer like you makes us stronger.
***Thank you so much. It really means allot to me and motivates me to work with more dedication.
&&&LASTLY USED APPRECIATION&&&
***I should be the one thanking you for giving me the opportunity to help and sort things out.
***It was a blast experience here as a agent to meet a sweet person like you!!!
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PHONE NUMBER
Collection team 1866-470-6654
gift card 1800-526-3268
wifi pass 1866-489-0919
SIK activation 1855-652-3446 (11am - 10 pm) // 18556523446
prepaid 1-855757-7372
Home security 18882235723
UPS store 18889364968
Xfinity mobile 18889364968
internet essentials 18558468376
Seasonal hold 18886334266
Activation 18556523446
retention 18664706654
Movers 18884853514
CSA 18885654329
CSA / data usage 18778076581
pods team 18555517534
Bulk 18003913000
Accessibility 8553089989
-----------------------========================================--------------------------------
Approved Modems : https://mydeviceinfo.xfinity.com
Movers : https://www.xfinity.com/learn/moving
Mobile Activate : https://www.xfinity.com/hub/mobile/how-to-activate-your-xfinity-mobile-phone
Password reset : https://idm.xfinity.com/myaccount/reset?execution=e1s1
Robo Calls : https://www.xfinity.com/mobile/support/article/how-to-block-robocalls
New Sale : https://www.xfinity.com/learn/offers
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