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GC: Hi, thank you for choosing xfinity my name is (ronnel) can you here me right now since no one is answering on your end I will be disconnecting the call right now. if you need assistance from xfinity you can reserve/schedule a callback from us using our xfinitymyaccountapplication/xmaa for any of your xfinity concern again this is ronnel from xfinity have a great day,staysafe and goodbye.
CANCELCALL:
For Cancel Service or Downgrade:I apologize for the inconvenience and frustration you have experience. This is not the kind of experience we want our customers to have but before I'll start solving your concern MR./MS. customer may I know the reason why you want to cancel your services from us?
DISCONNECTEDCALL:
DC: Hi, my name is ronnel from xfinity, I received a call from this number and suddenly we got disconnected from the line and I dont know what happen I apologize for the inconvenience about the disconnection you can schedule a call back from us using our xfinitymyaccountapplication/xmaa have a greatday,staysafe and goodbye.
MANAGERCALL:
MC: Mr.customer, I apologize for the inconvenience and frustration that is not the kind of experience we want our customers to have. Before I transfer the call to one of our managers or supervisors can you please tell me the issue to me so that I can document it.
I apologize for the inconvenience and frustration this is not the kind of experience that we want our customers to have. Can you please give me a chance to atleast solve your concern/issue/problem I believe that even if I transfer you to one of my managers they would still provide you the same solution/resolution about your concern/issue/problem.
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