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ASAT:
CSAT:
RG4 8JA
Jordan Evans
[email protected]
IDV passed/failed: PASSED
Reason for contact: Cx had a query about the available £24.00 on his account.
Resolution provided: Accessed Trio. Educated cx since he had a double payment for this month then the amount available on his account was valid for a refund. Cx went unresponsive.
Timeframe (if applicable): N/A
Upsell/recontract (if accepted): N/A
Agreed offers: N/A
____________
ASAT:
CSAT:
James Eddleston
01371238537
[email protected]
IDV passed/failed: PASSED
Reason for contact: Cx wanted to checked any update from his Amazon devices which he purchased online.
Resolution provided: Checked Trio & Voucher eligibility. Cx went unresponsive.
Timeframe (if applicable): N/A
Upsell/recontract (if accepted): N/A
Agreed offers: N/A
____________
ASAT:
CSAT:
Tn1 2ge
Holly Allis
IDV passed/failed: PASSED
Reason for contact: Cx was upset that she was charged for £26.78 even though she was without service from June 20th-29th. Wished to have a compensation.
Resolution provided: Accessed Trio. Cx has repair cases from 20th-29th and transferred to Technical Dept.
Timeframe (if applicable): N/A
Upsell/recontract (if accepted): N/A
Agreed offers: N/A
____________
ASAT:
CSAT:
mrs diana berry
01278459570
03451720088
Non-Acc holder's name; linda ball
IDV passed/failed: N/A
Reason for contact: Cx wanted to file an immediate account cancellation since the account holder had already died.
Resolution provided: Acknowledged cx's request. referred to bereavement department.
Timeframe (if applicable): N/A
Upsell/recontract (if accepted): N/A
Agreed offers: N/A
____________
ASAT:
CSAT:
kenneth Verrell
01342718641
IDV passed/failed: PASSED
Reason for contact:
Resolution provided:
Timeframe (if applicable): N/A
Upsell/recontract (if accepted): N/A
Agreed offers: N/A
____________
ASAT:
CSAT:
IDV passed/failed: PASSED
Reason for contact:
Resolution provided:
Timeframe (if applicable): N/A
Upsell/recontract (if accepted): N/A
Agreed offers: N/A
____________
ASAT:
CSAT:
IDV passed/failed: PASSED
Reason for contact:
Resolution provided:
Timeframe (if applicable): N/A
Upsell/recontract (if accepted): N/A
Agreed offers: N/A
____________
ASAT:
CSAT:
IDV passed/failed: PASSED
Reason for contact:
Resolution provided:
Timeframe (if applicable): N/A
Upsell/recontract (if accepted): N/A
Agreed offers: N/A
____________
ASAT:
CSAT:
IDV passed/failed: PASSED
Reason for contact:
Resolution provided:
Timeframe (if applicable): N/A
Upsell/recontract (if accepted): N/A
Agreed offers: N/A
____________
ASAT:
CSAT:
IDV passed/failed: PASSED
Reason for contact:
Resolution provided:
Timeframe (if applicable): N/A
Upsell/recontract (if accepted): N/A
Agreed offers: N/A
____________
ASAT:
CSAT:
IDV passed/failed: PASSED
Reason for contact:
Resolution provided:
Timeframe (if applicable): N/A
Upsell/recontract (if accepted): N/A
Agreed offers: N/A
____________
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