Notes
Notes - notes.io |
Learner followed correct opening script along with the effortless introduction.
Learner did paraphrase and probe the customer.
Learner was warm and friendly throughout the call.
Learner did follow the correct Einstein Chat Resolution
Learner did pitch for Xfinity Rewards.
Learner did ask for additional assistance.
Learner did summarize the call.
Learner did close the call with CLOSE STRATEGY script.
Do follow S4X Behavior as Own It and set clear Expectations.
Do appreciate the customer where ever possible.
Do share relevant self help with the customer and pitch Xfinity Mobile with mobile eligible customer
Do if other services working fine or no.
Do not miss to ask the customer's last name even if it is fully verified customer.
Do not miss to ask if services working fine or no in drop scenarios.
58474
Learner followed correct opening script along with the effortless introduction.
Learner did ask for customer's first and last name.
Learner did paraphrase and probe the customer.
Learner was warm and friendly throughout the call.
Learner did follow the correct Einstein Chat Resolution
Learner did connect with the customer personally.
Learner did ask for the additional assistance.
Learner did summarize the call.
Learner did close the call with CLOSE STRATEGY script.
Do appreciate the customer where ever possible.
Do share relevant self help with the customer, Xfinity Rewards and pitch Xfinity Mobile with mobile eligible customer
Do if other services working fine or no.
Do wait for customer's response on call (LARA)
Technicians never call, customer's only receive a text message once technician is on the way
|
|
Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 12 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team
