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for date chnage an dif we downgrade from business to economy suppose we downgrade , expedia will paiy to the airlines and then they charge igt and then [ compliance team]checkers team will check if we have followed the right step and if there is error they will send email to tl if there willl be time and suppose their is o time it will be marked as agent error.

agent sine is the loggin id and it is for those gents who work fro specific airlines

asc is an chnage result in flight change

arnk [ arrival unknown when person change there airport like when a person arrives from us to del but he is departing from mumbai...


carryon is mostly in us countries it is by ddefault
check in is when cx have to incklude by himself .


bereavement fares are not offered by the expedia


booking codes ; cabin RBD class of service
[highest cabin] first A F Z
buisness C D I J R U
premium economy p w x
economy B E G H K L M N O Q S T V Y
basic economy

cabin cannot be downgraded, but you can upgrade it ..

seat with extra legroom bulkhead seats


published fares are collected by airlines just like pay later option .

travelling from ind to us by air India when coming back us to ind by American airlines, charged by aa , validating carrier American airlines. Then it will be called combined one way fare or split booking ,

lcc is most restrictive

bargain fares use it or lose it , they are not changed void or cancel , even if the airlines say we cant change , only in the case of involuntary case we can change it

merchant fare are cheaper than published
in flex more the fare are same
price are released by airlines but charged by expedia

all the lcc tickets will be ticketless/ WE DONT HAVE ANY SP;ECIFIC TOOLS TO CANCELA LCC

FIRST Q
ARE YOU DOING CHECKIN ON AIRLINE WEBSITE
EXP DONT HAVE ANY OPTION TO LET THE CUSTOMER CHECK IN IN FLIGHTS

BARGAIN CHANGE*

void , cancelling a flight without any extra charge [ void
wx for pos USA


for merchant fare there will be a confirmed charge on the cx card by expedia
for p[published pending charge by airline


before proving void
pos
1.ticket issuance date
2.time check in psp
3.fare type
apart from gold and expedia bargain fare





3 UA 520V 30JUN 4 SFOJFK SS1 0900 1730
3- Serial Number
UA - Airline Code
520- Flight number
V-Class of service
- 30 Jun- date of travel
- 4 - number of the week day
SFOJFK- San Francisco Departure city code - JFK- Arrival City code
SS- Flight segment status 1- Depicts the number of travelers
0900- Departure time
- 1730 Arrival time.

ADV PAX FLT ARRIVES TERMINAL-7
it means the px departs from platform 7

TKT/TIME LIMIT
1. T-10MAR-7MNA*AQP
It's the retention period to make the itinerary active till 10 march



PHONES
1.LAS404-728-8787-A EXPEDIA TRAVEL/[1161727-A]
FIRST NO. IS iata NO. OF US [OINT OF SALE

2.LAS848-213-5265-H-1.1
wherever you see H it is cx details.
SECOND NO. IS OF THE CUSTOMER

TE Electronic ticket
006 Ticket designator (Airline)
4th Digit (7) Issued by Expedia
0EVC (1st Character is ZERO) Ticketing PCC
*AWS Agent code who issued the ticket
SCRAN/K Name (Traveler’s name)
1749 Time (Ticket creation time)
23NOV Date (Ticket creation Date)



Command Description Sabre
Encode city W/-CC[City Name]
Encode airline W/-AL[Airline Name]
Encode airport W/-AP[Airport Name]
Encode aircraft W/EQ-[Manufacturer]
Decode city W/*[City Code]
Decode country HCCC/[Country name or code]
Decode Airline code W/*[Airline Code]
Decode equipment W/EQ*[Aircraft Code]
Decode airline/AL validation number W/*[Airline Code or Validation Number]
Display 10 closest airports to specific city W/-CY [City, State]






Display 10 closest airports to specific airport W/-AT[Airport code]
Display 10 closest airports to a US military base W/-MB[Base Name, State]



Display Ticketing/baggage agreement between specific airlines W/*[Validating airline code]¥*[Other airline code]
Display e-ticket information WETP*[Airline code]






HK

Holding Confirmed seat on flight

NO

No Action Taken

HN

Holding Need

NN

Need Need, will confirm after ending booking

HL

Waitlisted

UC

Unable Flight Closed Not Waitlisted

LK

Holding Confirmed

HX

Holding Cancelled

KL

Confirming From Waitlist

UN

Unable Flight cancelled by Airline

TK

Time Change Advise Passenger New Times

SS

Seat Sold But Booking Not Ended And Re-Retrieved



*(record locator) display pnr
*-(last name ) display list of pnr with last name
*A display all details of a PNR
I Ignore all entries of opened pnr
IR ignore and retrieve booking
E end and save all changes made to a PNR
ER end and retrieve the pnr
*P5 remarks
*P30 OSI
*P3S SSRs requested ( NN codes will never changes)
*P4S SSRs , response from airlines (KK code - confirmed )
P4D display the secure document
*B display booked seats
T identifies this as already ticketed

1. T-11FEB-7MNA*AKT
7MNA - is PCC that ticket was issued in
*AKT - is agent /robotic that issued the ticket
*T to view the ticket no.
WETR*n ( n= the line no. of the ticket details you want to view
WETR*N/H to display the ticket history
WTDB*2

expedia is not gonna charge anaything and these are the amount airlines is taking



fare basis code ,


nn we need this particular flight segment
ss then its requested `
r -5MWA
r is .... reference is coming as booking pseudo city codes ( created by automated system)

XS cancelled segment
in this case cx has called us to cancel the flight

AS whenever something is added to an itinerary , in this history of pnr

*PQS
TO SEARCHTHE HISTORY OF ALL STORD FARES ON THAT PARTICULAR BOOKING
sae SABRE AUTOMATIC EXCHANGE
MANDATORY [ WE WILL ALWAYS FIRST ATTEMPT SAE IF SAE FAILS AND WE ARE NOT ABLE TO USE IT DUE TO ANY ERROR THEN WE GO TO MANUAL PRICING ]

t JMEANS TICKETS ARE ALRAEDY REISSUED ON TGHOSE FARES


BAG ALLOWANCE - PBIALB-NIL
1ST CHECKED BAG FEE - 30 USD UPTO 50 POUNDS
2ND BAG - 40$ UPTO 50 POUND
CARRY ON ALLOWANCE 01/ CARRY ON HAND BAG BAGGAGE

DL1514U 07FEB PBIATL*NN/SS2 1743 1935
DL2924U 07FEB ATLALB*NN/SS2 2144 2355

*PQR3




changes for an involuntary

SC schedule change , if the airlines just cancel the airlines and not providin another
AS alternate segment , when airlines will provide you another segment to travel
UN
WK Unconfirmed
NS
NO
XS cancelled segment


how to now who change the schedule change
oc or vc

SC.REAC.E22APR21 0845/18Apr21
reac is the airline code
e dipecits electronic date 22 apr21 , to accept the change by apr 21
it was initiated in 18 apr 21

jetblue say within 2 hours, minor change
45 -minor, 46 is major for delta airlines [ policies are different for diffferent for diff airlines

HK/WK2 flight was in hk2 is WK2

9lxb*aa1
9lxb some other customer center
aa1 emp id

scm/ewr
ewr to confirm the alternate added segments in the airline

comm issue

*t
WETR*2
ticket issuance date
brdoff
date


to open the penalties of the ticket [ expedia air policies]

f/b fare basis code

RD DOI CITYPAIR TRAVELDATE F/BCODE - A/LCODE*16 [*M for opening menu]


*******************************************************************************************************

Saber commands – (*) To display any information
(*S) To display the Pseudo city code in which we are working.
Ctrl + backspace is used to clear the saber screen
*A to view the PNR in display locator
P- Phone Number
R- Received from
I - Itinerary
N- Name
T- Ticketing
PNR SCREEN EXPLAINED


W/RBD*UA - To display the cabin of any class of service used.
W/RBD*AA- To display the cabin of any class of service used in American airlines
PNR will only expire if there is no Retention line or the Flight segment.

PNR Status Codes
These codes allow you to understand the status for each sector of the booking.
They can be found next to the City Pairs in the PNR (and SSRs)
HK Holding Confirmed seat on flight NO No Action Taken



HN Holding Need NN Need Need, will confirm after ending booking
HL Waitlisted UC Unable Flight Closed Not Waitlisted
LK Holding Confirmed HX Holding Cancelled
KL Confirming From Waitlist UN Unable Flight cancelled by Airline
TK Time Change Advise Passenger New Times SS Seat Sold But Booking Not Ended And Re-Retrieved

3 UA 520V 30JUN 4 SFOJFK SS1 0900 1730

3- Serial Number UA - Airline Code 520- Flight number V-Class of service - 30 Jun- date of travel - 4 - number of the week day SFOJFK- San Francisco Departure city code - JFK- Arrival City code SS- Flight segment status 1- Depicts the number of travelers 0900- Departure time- 1730 Arrival time.

The command to display the ticket history is TE
To open a ticket WETR*2 is the command. WETR*ticket number
WTDB*2 For ticket number .
To Display / retrieve the history of the PNR the command is *HIA.
MD to move down , MU to move up and if want to move bottom of the screen then the command is MB.

HIA- To display the history of the PNR
XS- To cancel
AS- add segment
*PQR To retrieve the last changes on fares or want to view the Skit change

ewr for sched change

DL1514U 07FEB PBIATL*NN/SS2 1743 1935
DL2924U 07FEB ATLALB*NN/SS2 2144 2355







[7:56 PM] Deepshikha
SCM—automated response
EWR—command to confirm the changes/ pax ok with the changes
5MRA – booking PCC
9LXB*AA1 – agent ID
2013/18APR21—08:13pm on 18/Apr/2021

[7:57 PM] Deepshikha
SC—Schedule change
AS-- Added segment
WK/SC--- sched change has been done.
like 1

[7:58 PM] Deepshikha
*HIA ---to display the history of the PNR
*PQS—history of stored fares
*PQR—history of stored fares
Any kind of schedule(sched) change or any other change, ( if the it is a manual pricing change, the history will reflect in PQ, and if the pricing change has been done by SAE(sabre automated exchange) always try to make it under SAE, it is mandatory to use. If SAE fails then we can do manual exchange.
MD – move down
MU---move up
MB---- move bottom
To check the fair rules, the command is RD DOI CITYPAIR TRAVELDATE F/BCODE - A/LCODE*16.

********************************************************************************************************************

1+date of travel + departure city +arrival city + cross of lauren + airline code
130MARLASJFK¥AA
1 = code
30mar= travel date
las-jfk= city pair
¥ = filter code
aa= airline's codes
1*= display more availability
W/RBD*AA
W/RBD* = COMMAND FOR SPECIFYING CABIN
AA = AIRLINES CODE ( AMERICAN AIRLINES)
01C1C2
0= CONSTANT
1= PASSENGER
C= CLASS OF SERVICE
1= SERIAL NO OF FLIGHT
C2 = CLASS OF SERVICE IN CASE OF CONNECTING FLIGHTS (2= SERIAL NO FOR SECOND FLIGHT)
AA FACTS = AIRLINES FACTS


CHANGING DATES FOR FLIGHTS
X 2-3 = DELETING PAX DETAILS (2-3) SR NO. OR GLIGHT SEGMENTS