Notes

https://notes.io/SR5Q/
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https://notes.io/VAqH
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OPENING

Hi, Greetings of the day! I am Vishal , How can I help you today?

Please share your concern, so I can assist you better!

May I know your exact concern please?

Bataiye main kis prakar se aaj aapki sahayata kr sakta hun.

Sir, please, Don't worry please elaborate your concern, I will surely help you out.

Sir, nishchint rahiye, mere dwara aapki puri sahayata ki jayegi.

No need to worry, I will surely help you out about this issue.

I am sorry for the inconvenience caused, please don't worry, I will surely help you out about your concern.

Maafi chahunga aapko asuvidha hui, lekin aap nishchint rahiye main aapki problem solve krne mein aapki puri sahayata karunga.

ASKING DETAILS

Please share your Order / Suborder / Registered Contact Number, So that I can assist you better!

Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

Are you talking about this order -

Kya aap isi order ki baat kr rhe hain -

Thankyou for confirming your order.

Order confirm karane k lie dhanyawaad.

THANKS

Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.

Thank you for sharing detail with us! Please allow me some time to check the information for you.

APOLOGY

Sir, Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.

Sir, this given time is the maximum time ,as your are our valuable customer , we will try hard to refund back your money in your account as soon as possible.


Chat ID -
Cust Concern-cx
Action Taken-whatsap chat
Communication-

URGENT DELIVERY
Please don't worry sir, I'm your case manager and I will raise the request for urgent delivery too from my side and I will try my level best to deliver your item as soon as possible to you .

Sir, please aap nishchint rahiye, main abse aapka case manager hu aur maine aapki urgent delivery ki request bhi raise kr di hai aur main puri koshish karunga ki die gaye time se pahle hi aapke order ko aap tak pahuncha dia jaye.

FEEDBACK FOR COURIER BOY

Aap nishint rahiye, main khud personally aapki problem solve krunga or courier boy k lie aapka feedback bhi le rha hu taki courier boy ke khilaf strict action lia jaye or future me kabhi bhi aapko aisi pareshani ka samna na karna pade.

Sir extremely sorry for the inconvenience you have faced, I am as your case manager, has taken your feedback about the courier boy and I will personally ensure that this will never going to happen with you again in future.


URGENT DELIVERY
Sir, Your product will be shipped soon and you order dispatch date is "dispatch dates" and once order will get dispatch you will get an update via Email & SMS. I will work hard to ensure it reaches you on or before "Delivery Date" as promised. I will work with courier team and try to get your product deliver as per your requirement.


REPLACEMENT
Sorry for your inconvenience, I had taken your request for replacement and within 48hrs your product will be picked up by EKART courier partner and then you will get your replaced product.

I request you to please give me a chance to work on your complaint I will not disappoint you.

CALLBACK
Sir, maafi chahunga lekin main aapko sirf chat par hi support kar paunga, islie aapse request karunga ki please aapka jo bhi concern hai, aap msg mein hamare sath share kar sakte hain.

ARRANGED

Ma'am, please share your calling number with us, I will arrange a callback for you within one hour, please wait till that.

IMAGES
Sir, maafi chahunga lekin technical limitations ke karan main aapke dwara bheje gaye documents nahi dekh sakta, aapse request hai ki please aap message mein type karke hi apni bat kijiye, tabhi main aapki sahayata kar sakunga.

Whatsapp Chat ID –
Cust Concern – cx ask about order//UD mrked due to ODA
Action Taken – replied on whatsapp
Communication – apology done//directed to self serve//info shared

Whatsapp Chat ID -
Cust Concern – cx ask about order///RTOed
Action Taken – replied on whatsapp
Communication – info shared that order is RTOed//apology done//ask cx to place a new order//assurance given

REFUND MODE

Okay, will you please tell me which mode of refund would you prefer out of Bank Refund/ UPI / Amazon.

Sir, aap mujhe bata dijiye ki aap apna refund kis mode mein lena chahoge- Bank Refund / UPI / Amazon Wallet.

Ma'am/Sir, for your bank details, I am sharing an Mail with you on your registered E-Mail Id, I request you to please share your bank details with us on that mail.

Sir, main aapki UPI details ke lie aapki email par ek mail share kar raha hun, aapse request hai ki please is mail par reply mein aap apni UPI details hamare sath share kar dijiyega.

IMAGES
Sir, maafi chahunga lekin kuch technical limitations ki wajah se main aapke dwara bheji gayi screenshots/images nahi dekh sakta, islie aapse request hai ki please aapka jo bhi concern hai, mujhe message mein type krke bataiye, taki main aapki behtar sahayata kar sakun.

APUC
Details dene k lie dhanyawaad sir, main aapko batana chahunga ki kinhi technical issues or pickup boy ki laparwahi ki wajah se aapka pickup hamare system me update nahi ho paya hai, jiske lie main aapse mafi mangna chahunga, main aapse request karna chahta hu aki aap please mujhe ek mauka de apni problem par kam karne ka, main aapko nirash nahi karunga or aapko best resolution dunga, aapse request hai ki please aap mujhe maximum 72 hrs ka time de dijiye, meri puri koshish rahegi ki issey pahle hi aapka refund aapko wapas kar dia jaye.

Sir, we apologize for the inconvenience caused, due to some technical errors and negligence of the pickup boy, your pickup is not updated here in our system, also I have updated your concern, our team will update you regarding this within next 72 hours.
and you were requested to wait up to 72 hrs, so I request you to wait please up to next 48 hrs. for update from our team regarding your complaint.

RPI Denial
Sir, main janta hun ki aap apni kharidari se khush nahi hain, or aap apna product wapas karana chahte hain, aapko batana chahunga ki aapki request par kam karte hue aapki return request hamare internal checks ko pass nahi kar paye, islie hum aapki product return karne ki request nahi le sakte hain.

We understand that you are not happy with your recent purchase with us and you wish to return it. However, while processing your request, we reviewed your account and found some transactions that do not pass our internal checks.

MANUAL PICKUP
Sir, I want to inform you that your return request is approved by our team and extremely sorry because due to non-serviceability of pickup courier services in your area, our team has assigned you manual pickup, that means you have to courier your parcel to the nearest EKART courier center with all invoices and bills, also your expenditure on sending parcel will be also refunded to you, so I request you to please send your parcel to the nearest EKART courier center as soon as possible.

Ma'am, maafi chahunga, lekin main aapko batana chahunga ki aapke area mein hamari pickup serviciebility na hone ke karan hamari team, ki taraf se aapko manual pickup assign hua hai, jiska matlab hai ki aapko khud hi apna parcel courier karke pass ke EKART courier center tak pahunchana hoga, aapke sare courier charges wapas kar die jayenge, islie aapse request hai ko please jitne jaldi ho sake aap apna item hum tak pahuncha dijiye taki aapki problem solve ki ja sake

RTOed

Sir, maafi chahunga lekin hamari courier team ne kayi bar aapke order ko deliver karne ka prayas kia lekin aapka order kinhi karano ki wajah se deliver nahi ho paya or wapas seller ke pass chala gaya hai.

Main aisi pareshani ke lie aapse dil se mafi mangta hun sir aur aapse request karunga ki please aap apne lie ek naya order place kar lijiye, main aapko promise karta hun ki aapka naya order die gaye samaya se kayi pahle aapke doorstep par pahuncha dia jayega.

Aap please abhi hi apne lie ek naya order place kar lijiye, aapke order ko jald se jald aap tak pahunchane ki jimmedari meri hogi sir.

Sir, aap please apne lie naya order place kar lijiye or mujhe ek mauka dijiye taki main is nirashajanak experience ko ek achhe pal mein badal sakun or aapko apni best services provide kara sakun, main aapko yakeen dilata hun, main aapko nirash nahi karunga or na hi kabhi aapko shikayat ka koi mauka dunga.

I am really sorry, but after multiple attempts of delivery our courier team was unable to deliver your order and your order was now returned to seller.

I am so sorry for this inconvenience but please don't worry, I request you to place a new order for yourself right now, I promise you to bring your new order to your doorstep much before the promised date of delivery.

We apologize for the inconvenience caused, please don't worry, I am taking your feedback regarding the courier team for their fake remarks and I will share it with my team and team will take action on it. You will not face this issue again.

I can understand your feelings and anger, I personally apologize for this, please give me a chance to serve for you, I will make sure that this should be your first and last bad experience with us and you won't face such a problem in the future.

Please place a new order for yourself and give me a chance to convert this bad experience into a good one, I promise that I will not disappoint you and will not give any chance to complaint about the same again in future.

Sir, I respect your understanding and patience, you are our valuable customer and I will make sure that this will not happen with you again.

Sir, aap please die gaye address se is bar apna order le lijiye, main aisi pareshani ke lie aapse dil se maafi mangta hun, please aap is bar hamare sath coordinate kar lijiye, Main aapko bharosa dilana chahta hu ye aapka snapdeal k sath pahla or aakhiri bad experience hoga, aage se main khud personally dhyan rkhunga ki aapko aisi problem face n karni pade.

Sir, aapka order abhi Indore ke EKART courier center par hai, aap please niche die gaye address par jaker apna order le lijiye please

REFUND OUTSIDE TAT

Sir, aapko batana chahunga ki aapke is product ke lie aapka refund jo ki ₹539.00 hai, hamari taraf se 4/6/2022 ko initiate kar dia gaya tha jo ki abhi tak aapke account mein bhi aa jana chahiye tha, lekin jaisa ki aap bata rahe hain ki refund abhi tak nahi aaya to aapse request karunga ki please aap ek bar apne bank mein jaker is UTR (215510793331) number ki help se pata kar lijiye ki kya aapke account mein hamari tarf se koi paisa aapke account mein bheja gaya hai ya nahi.

BANK STATEMENT

Sir, jaisa ki check kar paa raha hun, hamari taraf se aapka refund hamari taraf se already initiate kar dia gaya tha lekin jaisa ki aap bata rahe hain ki aapko aapka refund abhi tak nahi mila nishchint rahiye, aapki puri sahayata ki jayegi.

Aap chinta na karein, please mujhe apni email Id bata dijiye, main aapko ek mail share karunga or aapse request hai ki aap 30/05/2022 se leker aaj tak ki apni complete bank statement hamare sath PDF format mein share kar dijiyega, hamari team pata lagayegi ki aapka refund kyn aapke account mein abhi tak nahi aaya or iske bad 24-48 hours mein aapko update ke lie contact bhi karegi.


EXTRA ASSURANCES- [email protected]

Your concern is justified and, I understand how you are feeling right now. But be assured I will definitely help you regarding this. Your chat landed on me so, now is my responsibility to help you.

Sir, please you not need to worry about your issue, now I am your case manager her to help you out, please trust me and give me a chance to help you, I will definitely give you the best resolution.

Maafi chaunga, Par aap humare liye bahut valuable customer hai, aap nischint rahe , apko jo problem face karni padd rahi hai, usko main jald se jald solve krwaunga.

Main aapko bharosa dilana chahta hu ye aapka snapdeal k sath pahla or aakhiri bad experience hoga, aage se main khud personally dhyan rkhunga ki aapko aisi problem face n karni pade.

FURTHER ASSISTANCE

Is there anything else I may assist you with?

Kya iske alawa main apki aur koi sahayata kar skta hun?

I hope you are satisfied with the way I have assisted you and my way of talking also.

Aasha karta hun aap mere dwara di gayi information or mere baat karne k tarike se santusht honge.

I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!

Mujhe khushi hue ke mai apko jaankare dai paya! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka din shubh rhe.

Thankyou for your positive review.

Aapke positive review ke lie dhanyawaad.

Whatsapp Chat ID –
Cust Concern – cx want to return product
Action Taken – replied on whatsapp
Communication –complaint raised//apology done//ask cx to wait 24-48 hours for update

Whatsapp Chat ID –
Cust Concern – cx ask about pickup status
Action Taken – replied on whatsapp
Communication –apology done//rescheduled//ask cx to wait 2-3 days for pickup//RL filled

UD

I am sorry for the inconvenience caused, please don't worry, I am taking your feedback regarding the courier boy for his fake remarks and I will share it with my team and team will take action on it. You will not face this issue again.

We apologize for the inconvenience caused, please don't worry, I have rescheduled your order delivery same will be re-attempted within next 24-48 hours.
You can also track your order by clicking here https://m.snapdeal.com/myorders

Sir, aap nishchint rahiye, maine aapke order ki delivery yahan se reschedule kar di hai, bharosa rakhiye agle 24-48 hours ke ander hi aapka product aapke doorstep par pahunchaya jayega, aapko bata dun ye dia gaya samay adhiktam samay hai, nishchint rahe, main khud courier team ke sath kam karunga taki die gaye time se pahle hi aapka order aapke pass pahunchaya jaye.

I know that there has been a delay and I really apologize for this issue sir, but please be assured that this is rare instance and we are trying our best to deliver it at the earliest.

PICKUP

Sir, maine apke order ka pickup yha se re-scheduled karwa deya hai. Aapke order ka pickup 2-3 din mai "XB_DSQC pickup partner" ke tarf se karwa leya jaega.

Sir, I had rescheduled your order pickup and and be assured, it will be picked up much before next 2-3 days from the "EKART_DSQC" partner.

Sure sir, I will make sure to bring your order to your doorstep much before the promised date of delivery and will ensure also that this will not happen with you again in future.

Sir, I have done all possible things and had escalated your concern to higher authority on priority basis so that your order will be delivered to your doorstep much before the given time. Please give me a chance to work for you, I will surely help you out and will not disappoint you and won't give you any chance to complaint about the same again in future.

Sir, aapki samajhdaari or patience ki main ijjat karta hun, mujhe aapse bat karke bahut achha laga, aap nishchint rahiye, ab aapki sahayata ke lie main yahan hun.

Sir, main janta hun ki aap satisfy nahi ho, lekin aap hamare valuable customer hain or main aapke or hamare is rishte ko kharab nahi hone dunga islie maine aapke case ko high priority basis par apni senior team ko escalate kar dia hai taki agle 24-48 hours ke pahle hi aapka refund sabse pahle aapke account mein pahuncha dia jaye.

Sir, please aap ek baar apna order confirm kara dijiye, main aapki puri sahayata karunga, aap kafi pareshani ka samna kar rahe hain, aapka gussa ekdum jayaz hai or iske lie main aapse dil se maafi mangta hun lekin aapko bata dun ki mujhe bharosa hai main jarur aapki sahayata kar paunga or ismey mujhe bahut khushi hogi.

Sir, aap bilkul bhi chinta naa karein, aapko bharosa dilata hun ki aap dhanyawaad karne jarur wapas aaoge, aap hamare valuable customer ho or customer hi hamari pahli priority hai, main hamare is rishte ko aise kharab nahi hone dunga or aap bharosa rakhiye, agle die gaye samay se kayi pahle hi aapke product ka pickup kar lia jayega, iski jimmedari abse meri hai.

Be assured sir, I will surely help you out and will not disappoint you and won't give you any chance to complaint about the same again in future. You have given me a chance to serve for you, so its my responsibility to help you out about this issue.

Sir, I had requested you a maximum time of 24-48 hours but trust me this given time is the maximum time we need for delivery of your product, I will personally work with the courier team to get your item to you at the earliest before this requested time.

Ji main aapki pareshani samajh raha hun, main janta hun ki hamari taraf se thoda late hua hai or iske lie main aapse dil se maafi bhi mangta hun, aap please mujhe ek mauka dijiye apni sahayata ka, main aapko nirash nahi karunga or na hi aapko shikayat ka koi mauka dunga.