Notes

UD
I do understand that there has been a delay for which I am really sorry, to attorn for that I am trying my best and have done all the possible things in my hand to get the order delivered to you. I have also escalated your concern to our senior authorities to make it sure that your order is delivered without any further issues. Please accept my humble apologies.
Mai smjh sakta hu ki aapko samasya ho rahi hai aur aapka order delay ho raha hai jiske liye mujhe behad khed hai, apni galtiyo par kaam karne ke liye mai apni taraf se har wo paryas kar raha hu jisse ki yeh sunischit kiya jaa sake ki aapka order aap tak jald hi pahucha diya jaaye. Maine aapka issue aage escalate kar diya hai humare senior authorities par takki yeh pakka kiya jaa sake ki aapka order aap tak ab bina kisi samsya wa baadha ke pahucha diya jaaye. Aap meri vinamar maafi ko swikar kare.

Sir aapke order ki delivery reschedule kar di gayi hai mai khud iska dhyaan rakhunga ki aapka order aap tak jald se jald pahucha diya jaaye mujhe behad khed hai ki aapko samasya hui. Aap nishcint rahe mai khud aapki complaint par kaam kar raha hu taaki yeh sunischit kar saku ki ab aapke order ki delivery mai aur koi samasya na aaye.
I am sorry for the inconvenience caused I will register your feedback for the same and will make it sure that this issue is never faced by you again. Please accept my humble apologies. And I would also like to inform you that Your request has already been registered and the delivery of your order has been rescheduled same will we re-attempt within next 24-48 hours.

You can also track your order by clicking here

Aasuvidha ke liye humein khed hai. Apka concern already update kar deya gya hai, pure kosish ke jaege apke sath delivery attempts dubara karwae jae, agle 24-48 ghanto ke andr apke sath dubara delivery attempts keyai jaenge. Aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae.

Aap apna order bhi track kr skte hai is par click krke-

ODA
I am really sorry for this issue I request you to please manage this time and pick your product from the nearest EKART hub I have also raised a complaint for the same to make it sure that this issue doesn't persists in your future orders. Please accept my humble apologies.
Mai behad maafi chahta hu ki aapko in samasyao ka saamna karna pad raha hai aapse request karta hu ki aap kripya is baar manage kare aur apna order khud pick kare mujhe behad khed hai ki aapko mujhe yeh baat bolni pad rahi hai. Maine aapki complaint bhi raise kar di hai taaki yeh sunischit kiya jaa sake ki aapko aage dubara yeh samasya na ho aur is cheej ko sure karne ke liye mai khud is par kaam karunga. Aap meri vinamar shamaa yachna ko swikar kare.

Self-serve
I am really sorry that you have to face this issue and I would request you to please raise your complaint from your end for that I am sending you an SMS on your registered mobile number I also request you to share your product images by clicking the link on the sms sent to you as soon as you upload your product images our team will update you within 24-48 hours.
Mai behad maafi chahta hu ki aapko is samasya ka samna karna pad raha hai, aapse request karta hu ki aap apni complaint apne end se raise kare uske liye mai aapko ek SMS bhej raha hu aapke registered mobile number par usi sms par ek link bhi hoga aapse request hai aap apne product ki images humse us sms mai maujud link par click karke share kare. Jese hi humme aapke product ki images prapt hongi aapko humari team ki taraf se 24-48 hours mai update kar diya jaaega.

Pick up
I request you to rest assured we will try our best to get your order picked at the earliest in fact I am personally working on your complaint so that your order gets picked without any issues or delay. Please accept my sincere apologies for the inconvenience caused.
Mai aapse request karta hu ki aap nischint rahe mai apni taraf se har wo paryaas kar raha hu takki yeh sunischit kiya jaa sake ki aapka order bina kisi samasya ke pick kar liya jaaye. Aap meri vinamar shama yaachna ko swikar kare.
Mai behad maafi chahta hu ki aapko in samasya ka samna karna pada hai mai turant hi aapka feedback mention kar raha hu pickup boy ke regarding aur ye sunischit karunga ki humari team uspar action le. Mujhe bahut bura lag raha hai ki aapko yeh samasya ka samna karna pada hai mai khud aapki complaint par kaam karunga taki yeh sunischint kiya jaa sake ki ab aapke order ke pickup mai aur koi samasya naa aaye.

RPI Denial
I know that you are not happy and you keenly wish to return your product however I feel really sorry that I am unable to take your complaint as it was already registered and our team has already rejected the request however please allow me some time as you are a very valuable customer for me I will see to it if something can be done.
Mai smjh sakta hu ki aap khush nahi hai aur aap apna product wapas karwana chahte hai, aapko batana chahunga ki aapki complaint pehle hi register kar di gayi thi jo team ki taraf se accept nahi ki gayi thi. Aap mujhe kuch samey de mai apni taraf se ek aur paryas karne ki koshish karta hu taaki aapk

RTO
I totally understand how you feel right now if I were in your place I would have felt the same thing, please accept my sincere apology for this issue. I will do my very best to work on your complaint that I have registered to make it sure that you do not face this issue again in the future for that I have even escalated your issue to our senior authorities so that our team can take action against the courier team and make it sure that the next order placed by you reaches you without any issues.
Mai smjh sakta hu ki aap kesa mehsus kar rahe hai aapki jagah agar mai hotta to mai bhi esa hi mehsus karta mujhe behad khed hai ki aapko in samasyao ka samna karna pada hai. Mai apni taraf se har wo sambhav paryaas karunga ki yeh sunischit kar saku ki aapke dwara place kiya gaya dusra order aap tak bina kisi samasya ke deliver ho jaaye .

CIP
As I can check your order is in cancellation in process which usually takes around 48 hours to get successfully cancelled as soon as your order gets cancelled we will initiate the refund from our end however I am raising a complaint for the same to ensure that your gets cancelled soon and your refund gets initiated too. I will personally work on your complaint to resolve this issue at the earliest.
I am really sorry that your order has not been cancelled yet please accept my apologies for that however I would like to inform you that I am taking your complaint for the same and I request you to please wait for the next 8 days we will initiate your refund and it will also reflect in your account within the same time. You are a very valuable customer for me so I will personally work on your complaint and will make it sure that you don't have to wait this long. I also assure you this that I will try my best and will do everything possible to resolve this issue at the earliest.

Jesa ki check kar paa raha hu aapka order abhi cancellation in progress hai jisme 48 hours lag jaate hai jaise hi aapka order cancel hotta hai humari taraf se aapka refund initiate kar diya jaaega aap nischint rahe mai khud iska dhyaan rakhunga ki aapka order jald se jald cancel ho jaaye or aapka refund aap ko initiate karwa diya jaaye.
Sir behad maafi chahta hu ki aapka order abhi tak cancel nahi kara gaya hai mai aapki complaint register kar raha hu aapka refund agle 8 dino mai initiate kardiya jaaega mai khud iska dhyaan rakhunga yeh sunischint karne ke liye mai aapki complaint aage escalate kar raha hu. Mai khud aapki complaint par personally kaam kar raha hu yeh sunischit karne ke liye ki aapka refund jald hi initiate karwa diya jaaye. Aapko hui samasya ke liye mai behad maafi chahta hu aap meri vinamar maafi swikar kare aur mai apni taraf se saare paryaas karunga ki aapko 8 din ka intejaar na karna pade aur aapka refund jald hi aapko prapt ho jaaye.


Courier related
I apologies for the inconvenience caused I will mention your remarks for the same to ensure that you do not face this issue any more our team will definitely take action against the courier team for the same.
Behad maafi chahta hu ki aapko yeh samsya hui hai mai courier boy ke regarding aapki complaint le raha hu aur khud yeh sunischit karunga ki uske khilaf action liya jaaye.

Snapcash
I would like to inform you that you get the Snapcash credited to your account after the person referred by you gets his first order delivered to his door step successfully. The Snapcash gets credited after 24 hours of delivery.
Aapko batana chahunga ki aapko refer karne ke baad snapcash tab prapt hota hai jab aapke dwara refer kiya gaya persona apna first order place karta hai. Jesa hi unka placed order untak successfully delivered ho jaata hai aapke account mai 24 hours ke andar snapcash credit ho jaata hai.


Further Assistance
I ensure you that you won't have to contact us regarding this complaint again I am personally working on this issue to attorn for our mistakes and rectify the same.
I know that you are waiting for the resolution for a long time we are really ashamed that we have kept you waiting for such a long time please accept my apologies for that.
I am really sorry for the inconvenience caused due to us I will mention this feedback on the complaint that is risen to make it sure that you don't face this issue again.
I request you to rest assured our team and I are working round the clock to ensure that this issue gets resolved for you. Please accept my humble apologies.
I appreciate your patience please accept my apologies for any inconvenience caused.
Be assured sir, I will surely help you out and will not disappoint you and won't give you any chance to complaint about the same again in future. You have given me a chance to serve for you, so its my responsibility to help you out about this issue.
Hum apni galtiyo par jarur kaam karenge mai aapko yeh sunischit karta hu ki aapki complaint par mere dwara khud kaam kiya jaaega taki aapko aages se esi koi bhi samasya ka samna na karna pade.
Sir maine aapki request register kar di hai aapko batana chahunga ki aapko call par baat karne ki aawashyakta nahi padegi mai aapki complaint par khud kaam kar raha hu aap humare liye bahut valuable customer hai kyuki aapko dubara humme is issue ke liye sampark nahi karna padega mai iska dhyaan rakhunga.