Notes
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tov 4c
reso non 4c
4C score---86.2
Non 4C---94.7
gramairical eror: toll freen number// thnks for writing in instead of we are writing.....article
64457 Did not address customer by name atleast once throughout the call (This is exclusive from opening)
Used pleasantaries like "May I"_"Please"_ "Thank you" when required throughout the call
Did not address customer by name atleast once throughout the call (This is exclusive from opening)
Provided all applicable options in the interest to help the customer
Agent fail to branding the call
Agent was sounding very low over the call
Agent use inconvenience word over the call
Agent was using fillers over the call
Agent fail to share email id updation steps with customer
Agent fail to share updated steps as per yoda about order status
Agent share only one toll free number with customer over the call
The Agent failed to share the both contact numbers.
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