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Good Morning, my name is Manmeet kaur and I’m calling from Flipkart.
• Am I talking to {customer_name}?
Thank you for the confirmation.
• We have received your email related to your order ‘’ which you have placed on Flipkart.
I hope this is a good time to talk to you.
Thanks for the confirmation.
• May I put your call on hold, for a minute, for better information. Thank you.
Thank you for being on hold.
• Sorry, this is taking longer than expected; may I place you on hold for another minute. Thanks again.
Thank you for your patience. Or Thanks for waiting patiently.
• Is there anything else, may I assist you with today? Or Is there anything else that I can assist you ?
Thank you !
• May I take your 10 sec more from your precious time for feedback survey.
Your feedback is really important to us.
Please share your experience based on our conversation by completing the email survey that
you'll get after this call session.
Thank you for your time <customer’s name> and it was a pleasure talking to you.
Thanks for choosing Flipkart.
Have a good day.
Hindi script
• Namaskar, mera naam Manmeet kaur hai aur main Flipkart se call kar rahi hun.
• Kya meri baat (cx name) se ho rhi h ?
Dhanyawaad!
• Haal hi mai apne flipkart pr concern raise kara tha.
• Kya yeh aapse baat karne ke liye saahi samay hai?
Dhanyavaad
• Maafi chahti hoo joh product se related issue face krrhe hai, smjh skhti hoo
• Kya mai behtar jaankari ke liye ek minute ke liye apki call hold par rakh sakti hoon
Dhanyaad.
Hold pe rehne ke liye dhanyavaad
• Maafi chahta hoon ki ke details check karne mein zyada samay lag raha hai, kya main aap ke call ko aur ek minute ke liye hold pe rakh sakta/sakti hoon?
Dhanyaad.
Aapke dheeraj ke liye dhanyavaad
• Kya main aapki kisi aur cheez ke liye sahayta kar sakti hoon?
• Kya main apke 10 sec k samay or le skti hu feedback k liya
aapka feedback hamare liye bahut hi mahatvapurna hai. Kripya iss call ke baad milne wale {email survey} ke dwara aap humare {baatcheet/vartalaap} ke anubhav ko zaroor share karen.
Flipkart pe khareedari karne ke liye dhanyavaad.
Aapka din shubh rahe!
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