Notes

Thank you for contacting Microsoft Xbox Support. My name is James. To whom am I speaking with?



Hello there, _____ ! It's nice to meet you. How can I help you today?



Thank you for letting me assist you today. I understand how important ___ for gamers like you. I'm glad that you got me so we can assess the situation and review your device thoroughly. I just need to ask few questions. Would it be okay?



Thankyou for letting me assist you today, Michaela. It's a good thing that you have immediately contacted us to assist you with managing your In-game subscription. No worries, I can definitely help you out. I just have to ask you few questions so we can get the right solution. Would it be fine?



Before we start, __, I want you to know that I captured your need to check on the transaction shown on your credit card. I’m glad that you got me so we can assess the situation and review your account thoroughly. I just have to ask you few questions so we can get the right solution. Cool?



___, let me start this by saying that I went through the same experience and it can be really annoying. Thank you for contacting us to get this worked on, I will definitely help you out. I just have to ask few questions so that we can get this straightened out.



Thankyou for letting me assist you today, ___. It's a good thing that you have immediately contacted us to assist you with managing your game. No worries, I can definitely help you out. I just have to ask you few questions so we can get the right solution. Would it be fine?



Here’s the plan, let me go ahead and check the order number on your account and my resources as well, so we can know the root cause of the issue that you are having and for us to know what is the needed action to isolate the issue that you are having. Cool?



.Let me start by saying that I went through the same experience when I was requesting a refund for my phone and it can be really frustrating. No worries! I got you on this one. I am fully trained to help you out with this and will go through all possible ways to help you out. I will just have to ask you a few questions and afterwards review your account and my resources so we can get to the best resolution. How does that sound?



I understand that you have a concern regards with the status of your Account Recovery escalation that you have sent 2 week ago. I can only imagine how you might be feeling right now as account security is the number one priority here on Xbox. I assure you that you have my full attention and I will assist you in the best possible way as well as I am fully trained and equipped to check the status with regards of your account recovery.



First of all, Bans. Delayed status of the escalation is an experience that we don't tolerate and I can only imagine how you might be feeling right now as account security is the number one priority here on Xbox. Rest assured, I got you on this one. I'm fully trained to help you out with this and will go through all possible way and extend my resources to help you out. I just need to ask few questions for us to get the best resolution for this. Sounds good?



I appreciate you for letting me know about the refund request that you would like to send. I know that you're trying to submit a request yet it was denied already for a purchase that was made on your profile. Rest assured, I will do everything I can here so you'll be able to get some further insight regards the refund request. To make sure this is the account that you are using?



Thank you for waiting. Upon checking your account. I can see that you have tried adding your card multiple times and the system thought that this card was unauthorized due to multiple failed attempts. Nothing to worry, your payment instrument is all good and all we need to do is to remove that restriction to resolve your issue within this contract. This will only take 24-72 hours and I will update you through your best email address (cx email address) once it’s all good. Sounds like a plan?



SR#

A:
B:
S: verified account
-checked account









Reference:


Approved by: tpr_max_lidem




Marvelous! I am so glad that I was the one who successfully resolved your issue. I really appreciate your time and patience. Aside from this one, would there be anything else that I could help you resolve today?



I will now tag this case as resolved within this contact. Your feedback is important to us. Please stay in this chat window and click End Chat on top right corner or “X” so you can tell us about your experience.



For future references you can go at account.microsoft.com for updating and managing your account, and for checking the expiry and renewal date for all of your subscriptions you can always go at account.microsoft.com/service, for some troubleshooting helps the support.xbox.com is always open.





I really appreciate your time and patience. It's a pleasure speaking with you today. I'd like to thank you again for contacting Xbox Customer Support. To properly end the chat session, please click on the "End Chat" button on the upper right-hand corner of the chat window.



This was James. Bye for now! Have a good one! Stay Healthy | Stay Safe!