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Ramesh Shivakumaran Gulftainer Company Limited: Gulftainer rolls out Nexthink for visibility into IT

Port management and logistics company Gulftainer has rolled out Nexthink IT monitoring solutions to help it manage its IT infrastructure.

The company chose the Nexthink solutions to support ambitious expansion plans to grow to reach 35 terminals across 5 continents and handle 18 million TEUs (twenty-foot equivalent units) by 2020.

Nexthink partner Anzema deployed the solutions, to give Gulftainer complete visibility of its IT environment and will be able to monitor daily changes in the development of its IT activities to ensure safe and efficient port operations and third party logistics. Furthermore, Nexthink will help Gulftainer to reduce the large number of PCs and applications currently being used in its business, thereby offering significant cost savings to the company.

"Real-time analytics from Nexthink brought significant benefits to Gulftainer and facilitated us to establish a more proactive IT support system, that we did not have before," said Vinay Sharma, Group IT Manager at Gulftainer. "We are able to implement compliance standards, IT governance, application standardization, application use and real-time visibility of our IT infrastructure. Nexthink allows us to strengthen internal security, identify problems quickly and help support teams to provide faster response, lower-cost support while improving end-user satisfaction," Sharma added.

"At Gulftainer, we prioritize efficiency and security compliance in our Global IT operations," said Ramesh Shivakumaran, Group Director Business Services. "To consistently achieve best-in-class performance, our IT infrastructure and endpoints must be permanently available to ensure the continuity of business services delivered to our end-users and customers around the world."

Ahmed Seleem, Regional Manager at Nexthink said, "An efficient and robust IT infrastructure is crucial for complex operations such as those run by Gulftainer which has a large number of end-users in various locations, such as administration or customs. With Nexthink, Gulftainer has the advantage of being able to monitor each and every IT activity from a single interface in real-time. This offers Gulftainer significant cost savings and reduced downtime, ensuring that its customer service outperforms competitors."

"We are proud to support Gulftainer's vision to achieve best-in-class performance and expansion. The visibility and real-time IT analytics provided by Nexthink allows Gulftainer to easily detect the issues in its IT environment and prevent problems even before they are reported," added Esslam Ibrahim, Vice President at Anzema.