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Harmeet.SIngh
TOG
Please do not press the back button and also avoid using other application for us to stay connected without any interruption.

MITHI GOLIYAN :-
1. I must say, you are really one of the most understanding, patience and supportive customer, I had chatted today :)
2. I must say, you are really one of the most understanding, patience and supportive customer, I had chatted today :)



3. I always want our valuable customers leaving the chat with correct resolution and big smile :)

SENTIMENT :-
1. I can fully understand and I appreciate your time and definitely I will make sure this gets resolved quickly for you.
Let me first pull up your account and I will be assisting you to get this resolved, I definitely will make sure that it gets sorted.
2.I appreciate you providing me that information
3.I completely understand your concern. I surely will try my best to get this sorted over the chat.



RELATING STATEMENT :-
I am sorry your internet is not working. I know that can be frustrating. I will be glad to help you resolve this issue.

I completely understand your situation as I am also a customer at some point, I am working from home and my daughters are doing online schooling, we also totally depend upon Internet to work.




I apologize for the inconvenience. As I am customer myself and I know that it is definitely not a good situation to be in. Please be assured, I am here to help you
taying connected to the internet is a necessity nowadays. I appreciate you taking time chatting in about this matter. I will check the status of equipment in the system and help you. Please confirm the WiFi Network name you trying to connect ?

I am sorry your internet is not working. I know that can be frustrating. I will be glad to help you resolve this issue. May I have your name and address please?

I apologize for the inconvenience, I know how difficult it is when you Internet speed is slow, let me check the device and help you to get the proper speed.




Thank you for letting us know about this. Nothing to worry, we can take a look on your account for us to know what is keeping you from activating your modem. Rest assured we are here to help.

SLOW SPEED - I apologize for the inconvenience. I know how difficult it is when you Internet speed is slow, let me check the device and help you to get the proper speed. Lets work as a team and get your issue sort out as fast as possible.

NO CONNECTIVITY - I apologize for the inconvenience. Being a customer I certainly understand the importance of working internet service. Staying connected to the internet is a necessity nowadays. Be rest-as sured we will find a solution for you.




CABLE - I apologize for the inconvenience. Being a customer I certainly understand the importance of working cable connection. I was in this situation the previous week. Lets work as a team and get your issue sort out as fast as possible.

LANDLINE - I apologize for the inconvenience. I certainly understand how it feels when you are not able to get in touch with your loved ones. Be rest-assured we will find a solution for you. Lets work as a team and get your issue sort out as fast as possible.

I apologize for the inconvenience, I know how difficult it is when you Internet speed is slow, let me check the device and help you to get the proper speed.
I am apologize for the inconvenience. A good speed is indeed important, I will check the status of equipment and do my best to get the speed restored. Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.



I apologize for the inconvenience. As I am customer myself and I know that it is definitely not a good situation to be in. Please be assured, I am here to help you
Please allow me 2 minutes to check the account information for you.

Troubleshoot:-
I'll need your help restarting the device. Please remove the power cord from the wall and then make sure the fiber connection is secure. No need to remove the fiber connection, just confirm it's attached properly. After you are done with these steps and plugged the device back in, let me know...

We need to do a hard reset on the modem to refresh it. Use the tip of a pen or a paperclip to push the button inside the reset hole at the back of the device. Press and hold for about 15 seconds. You should see the lights on the device turn off and start ,MH

Technician:-
We have performed all the troubleshooting steps that we can do on chat, in order to resolve your concern, we will have to schedule truck roll. Once the technician visits your home, issue would be resolved. ,Rs1
Please help us with a phone cell number that our technician can use to contact you to confirm the technician visit.

Transfer:-
I apologize, this team handle internet troubleshooting. However, we have a dedicated team who works specifically with ---matters, let me connect you with them for assistance. May I connect you with a specialist from ---- who can help you?




Closings:-
Close Strategy- Mr. / Mrs. Customer, today you chatted in regarding ____________, and we discovered that ______________________.
Can you confirm that this resolves your concerns today?



Cheers to our team work! It was nice to help you. Anything else may I help? Or any other (issue) need to fix.
Closing - I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day.

Feedback:
1. My pleasure to assist you. I hope you are happy with my support today?
2. Thank You, could you do a little favor for me?
3. I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day :)
4. Please click on end chat button and you will get option to share your feedback.


I appreciate any feedback on the service and experience I have provided you today.
I appreciate your feedback on the service and experience I have provided you today by sharing your happiness with H.I.G.H S-CO.R. E.S at the end of the chat
Amazing this means a lot to me and It will be more grateful to me if you fill a nin-n or te-n sur-vey for me as a token of appreciation that will invigorates me to work with more dedication and pursue my responsibilities wisely. You can click on EN-D CH-AT and then take a fee-dba-ck option to fill sur-vey.

Amazing this means a lot to me and It will be more grateful to me if you fill a nin-n or te-n sur-vey for me as a token of appreciation that will invigorates me to work with more dedication and pursue my responsibilities wisely.


Products:-
Xb7 is the 3rd Generation modem that offers a new colorway (white/gray) to compliment your home decor, a less disruptive LED light, the fastest speeds, more ports, the widest coverage, exclusive WiFi management tools, Parental Controls and xFi Pods for extended coverage.

XB8 is the next generation xFi Advanced Gateway (XB8) which supports DOCSIS 3.1 and superior data rates. It features 4x4x4 Wi-Fi 6E (802.11ax) Tri Band Wireless radio offering premium Wi-Fi performance for advanced services, including video over Wi-Fi. The XB8 features Wi-Fi 6E, which extends the capabilities of Wi-Fi 6 to operate in the new 6 GHz band. It can support upto 300 devices.
This latest generation xFi Advanced Gateway allows customers to supercharge their homes with Supersonic Wi-Fi. It is super fast, capable of multi-Gig speeds and powering 100s of devices at once with 3x the bandwidth for more reliable connections.

xFi Pods are devices that can be paired with a compatible modem to create a mesh WiFi network in your home. Pods help eliminate areas where WiFi coverage drops or is weak, also known as 'dead spots.' They provide extended, more consistent coverage throughout your entire home. Pods help extend the range of coverage in your home to hard-to-reach areas, or areas with poor WiFi signals.

Automatically connect to Xfinity WiFi hotspots around town. Easily find Xfinity WiFi hotspots with enhanced search tools
Xfinity has millions of Wi-Fi hotspots throughout our service area to make sure you are always connected. These hotspots give you fast, convenient Wi-Fi and can be accessed using Xfinity User ID & Password when you see Network Name Xfinity Wi-Fi on your device.Save on your cellular data and stay connected with our Xfinity Hotspot services. All you need is Xfinity User ID & Password to login

You'll get XFI complete package in that you will get unlimited data with advanced XFI network security + Free home wifi asessment + Upgraded one modem + you will also get free advanced 2nd generation XFI POD's for full home coverage if required after completion of 14 days of home assessment, sound's good?
xfi pods will help you to eliminate the dead spots in your house and it will boost your wireless connectivity.

Xfinity Flex 4K FREE streaming box is free for Xfinity Internet customers. Xfinity Flex comes with a 4K streaming box and gives you access to thousands of awesome shows, movies, and more, allows them to personalize what you watch, or upgrade to the best viewing experience through X1 – all with our award-winning Voice Remote. Plus, you can watch on the couch or on the road with the Xfinity Stream app and xfinity.com/stream – and even set DVR recordings remotely! You also have access to all your favorite streaming services on one screen, including Netflix, Hulu, Disney+, Amazon Prime Video, Discovery+, HBO Max and many more. And you can stream Peacock Premium at no additional cost.

Xfinity Rewards is a new program just for Xfinity customers – our way of saying thank you for being with us. Depending on how long you’ve been an Xfinity customer, you will be eligible for rewards such as movie nights, early access to games, Xfinity product discounts, family activities, sweepstakes, tickets, gift cards, etc., and they’ll be refreshed regularly. To join or view rewards, you can do so via the Xfinity app or by visiting https://www.xfinity.com/rewards.

ACP is designed to help lower-income households connect to the Internet and stay connected. The Program provides eligible customers of participating broadband providers up to a $30/month ($75/month for Tribal lands) credit toward Internet and mobile services for the duration of the program. It will last for as long as the Federal Government funds the Program, which is expected to be several years. The amount of the credit depends on the rate for the services selected.
To confirm your ACP eligibility with the National Verifier you need to visit https://www.checklifeline.org/lifeline/?

With Xfinity xFi, set up Wi-Fi environment in minutes, find your Wi-Fi password,troubleshoot internet issues, setup Parental Controls. Login using the Xfinity Primary User ID & password. Please visit the link https://www.xfinity.com/ I am confident you will find it easy and convenient to manage Xfinity internet.



Sales Pitch:-
While looking into your account, I noticed you have not picked up your FREE internet streaming box that comes with your xfinity internet plan.

Payment arrangement :-
As I can check you have a delinquent amount of $ and delinquent days are

The reason your services get's disconnected again and again is because the maximum days are 20 for a system , if delinquent days exceeds 20 , the system keeps on disconnecting the services automatically So in order to keep your services active, you need to make payment arrangements.

You can restore your services temporarily by following the link. However it might get disconnect again due to more delinquent days. Please make a payment for the delinquent amount otherwise you will again get interruptions within 24 hours.

Please visit https://customer.XFINITY.com/#/billing/payment. Under payment date, select the date when you want to make a payment and it would be processed on that date.


Other scripts:
The two big differences between these upending internet technologies, 2.4 GHz and 5 GHz Wifi connections are - speed and range. A wireless transmission at 2.4 GHz provides internet to a larger area but sacrifices the fast internet speed, while 5 GHz provides faster speeds but restricts itself to a smaller area.

Links

Mercury - https://mercury.comcast.ne
WorkFlow -https://chat.pcidss.eclerx.com/chat/
Einstein -https://einstein360.cable.comcast.com/
User name -https://www.xfinity.com/getstarted
Speed test -http://speedtest.xfinity.com/
Xfi Pods -http://www.xfinity.com/xfipods
New service-https://www.xfinity.com/locations/in-my-area.html
Channelline-https://www.xfinity.com/learn/channel-lineup
Return label-https://customer.xfinity.com/returns
modem link-https://www.xfinity.com/support/devices/
Bp Id pas sword update- https://sts.comcast.com/adfs/portal/updatepas sword/
user name -https://www.xfinity.com/support/articles/change-your-primary-account-user
Pods replace-https://www.xfinity.com/xfipodsreturns
Business -https://business.comcast.com/help-and-support/contact-us
Mobile -https://www.xfinity.com/mobile/support
Payment Arrangmeht- https://customer.XFINITY.com/#/billing/payment

NUMBER :-
I have escalated your issue and please call our dedicated billing team on 1800-934-6489, they will help you with your issue.
Helpline Number

Call: 1800-934-6489 Available 24 hours/day, seven days/week
Customer Security As surance Team: 1888-565-4329 6:00 AM - 2:00 AM ET/Seven days a week
Copyright Escalation Team: 1888-842-2112
Data Usage: 1877-807-6581 6:00 AM - 2:00 AM ET/Seven days a week
Visa Card: 1877-435-6683
Prepaid account: 1855-757-7372 24 hours a day, 7 days a week
Internet Essentials: 1855-846-8376 8:00 AM - 12:00 AM, seven days a week.
Mobile department: 1888-936-4968
Order confirmation: 1855-423-9888
Norton Security: 1877-272-7149
SIK Activation Line: 1855-652-3446 Available 24 hours/day, seven days/week
Prepaid Internet: 1855-757-7372 Available 24 hours/day, seven days/week
Wifi pa ss on demand: 1866-489-0919
Seasonal hold: 1888-633-4266
Wifi pa ss- 1866-366-5756
UPS pick- 1800-823-7459
Movers- 1888-245-4000
Mobile- 1888-936-4968 Available 24 hours/day, seven days/week
Retention- 1-800-934-6489 Available 24 hours/day, seven days/week


NOTES
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payment arrangement : https://notes.io/qtsiq
akansha lines
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