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senario- cx returnd the product due to bad quality, returned is picked up & cx wants to know refund status.
TAG
unable to tag under tech issue, so tag there.
Cx received the product & also he has return the product to the courier partner, but the status was not updated & also refund DT was not created. so by time share mail to the cx 24-48 hrs.
Hi,
Thanks for your valuable time over the call.
We understand that you are facing issues with your product 'ailanis Capri For Girls Casual Printed, Floral Print Lycra Blend' with the order ID 'OD125351559233006000'.
We are sorry for the trouble you had to go through.
We would like to let you know that we have escalated your issue to our concerned team.
Please be assured that our concern team will look into this and get back to you with an update by 24 to 48 hours.
If theres anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre
Hope this helps.
We would love to hear from you. Please share feedback about your experience by completing the email survey youll get shortly.
Thanks for choosing Flipkart.
Thanks,
Sneha Kumari
Flipkart Customer Support
2. IN22062821375967965566
senario- cx returned the product
Call cx on his no. but customer disconnect the call after opening, unable to understand customer VOC so tagged here.
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