Notes

IN22070813095576745246
senario- cx returnd the product due to bad quality, returned is picked up & cx wants to know refund status.
TAG
unable to tag under tech issue, so tag there.
Cx received the product & also he has return the product to the courier partner, but the status was not updated & also refund DT was not created. so by time share mail to the cx 24-48 hrs.
EMAIL
Hi,

Thanks for your valuable time over the call.

We understand that you are facing issues with your product 'ailanis Capri For Girls Casual Printed, Floral Print Lycra Blend' with the order ID 'OD125351559233006000'.

We are sorry for the trouble you had to go through.

We would like to let you know that we have escalated your issue to our concerned team.

Please be assured that our concern team will look into this and get back to you with an update by 24 to 48 hours.

If theres anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Hope this helps.

We would love to hear from you. Please share feedback about your experience by completing the email survey youll get shortly.

Thanks for choosing Flipkart.

Thanks,
Sneha Kumari
Flipkart Customer Support

2. IN22062821375967965566
senario- cx returned the product(no idea about exact issue)
Tagging
Call cx on his no. but customer disconnect the call after opening, unable to understand customer VOC so tagged here.
EMAIL
Hi Blessy,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on 'xxxxxx3035' and '91xxxxxx3622' to talk to you about your concern but could not reach you.

We are sorry to let you know that we are unable to understand the exact issue.

We'll call you again within the next 04 hours.

We would request you to write back to us with the exact issue, so that we can assist you.

Please let us know a convenient time between 9 am to 9 pm when we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

If there is anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre.

We see that your email address is not updated on your Flipkart account.
Due to this, we are unable to send important order or refund related updates to you via an email.
Updating your email address is really easy and takes very little time.
Let us help you with the steps:
1) Log in to your account
2) Click 'Edit' and enter your new email address
3) A verification code will be sent to your new email address which is valid only for 10 minutes from the time it is sent to you. If you're doing it from our app or Msite, you have to enter your Flipkart account's password along with the OTP
4) Enter it in the text box and click 'Save Changes'
That's it! Your email address will be updated and you can continue using your Flipkart account.
Hope to hear from you soon.

Thanks for choosing Flipkart.

While replying to the email, please ensure that the subject line is not edited.

Thanks,
Sneha Kumari
Flipkart Customer Support