Notes

https://mindwork.place/fusion/email_cleanup
https://mail.google.com/mail/u/0/#inbox
https://docs.google.com/document/d/1Rsf8MMIiJDKuSr43-soRntu3G0Wm6nPV/edit#
https://docs.google.com/spreadsheets/d/1WBrz1TbtMcQ_C301UdiK1ZEuHyR0nZemBOYsZK7z_Mk/edit#gid=971529491
https://notes.io/qrL3E
https://docs.google.com/document/d/1l2g4WoWma52CVESv_0-tjKWXdJdYKwaRe5DyhdHQWkc/edit?pli=1
https://console.cashify.in/customer-support/bdcs
https://cashify.kapturecrm.com/employee/assigned-tickets.html?list=0/5/-1/P/
https://prod-apnortheast-a.online.tableau.com/#/site/cashifyindia/views/Pincode/PincodeDashboard?:iid=1
hKFo2SBRaFRsUndqQVpFRjVkUkFIU3NFcXZReTB1YWdsU25KVaFur3VuaXZlcnNhbC1sb2dpbqN0aWTZIFdob2pMS0loNWhMQndkdXZ0dUpEVndwV1FENFVlV2NRo2NpZNkgSEVhSnpwMHVmTUxVRHc3ZzIzR1RNYXBxc2p4OFdnMGo
https://docs.google.com/spreadsheets/d/1koDfSUsAd0eV0aqj8UQFVYmu3eaFcycBOjS_sRQupyw/edit#gid=0
https://docs.google.com/spreadsheets/d/1OPvuXKjyeW9eKKYcb_VE8Af9dfcayhnP0wae27H2o4w/edit#gid=1542588744
https://www.cashify.in/sell-old-smart-watch/used-apple-watch-series-3-42mm-gps-cellular
Good Morning, Thank you for choosing Cashify.

How may I assit you today?

I appreciate that you have chosen Cashify for selling your device.

I am glad that you want to sell the device at Cashify.

Please share your device name, exact model number, and location pincode so that we can assist you better.

Don't worry,

I would certainly help you in this regard.

We apologize for the unpleasant experience you had. I will certainly come up with the best possible solution for you.

I am really sorry that you are experiencing this issue.

May I please know the reason of cancellation. It would massively help us to enhance our services.

Alright I have cancelled your on your behalf.

As I can understand you want to know about --- ?

Are you asking about XYZ order?

Thanks for the confirmation.

Sorry to keep you waiting.

hold :
Please allow me 2-3 minutes to check the details and come back with the best possible solution for you.

Unhold : Thank you for staying connected.

We have escalated this issue to our senior authorities and they are working on it. We will definitely take action on this matter.

Is there anything else I can do to assist you?

Thank you for connecting with Cashify. Have a wonderful day.

Donot worry, Im tranfering your chat to the relvant department.


Please do let us know if you need any asssitance from our end, we will arrange a call back for you.

I apologize for the delay in response, it took longer than expected.

I would like to inform you that I'm not the right person to give you the query information.

Don't worry, I'm transferring your chat to the right person for better assitance.

price fluctuated
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;;;;*****OPENING*******
Cashify me samparak karne ke liye dhanyabad, Main aap ki kis prakar sahayata kar Sakti hu.

Ap Nischint rahiye meri taraf se puri koshish rahegi apki saheta krne.

HOLD*******
Kaya mai aapki behtar jankari ke liye aapki Chat ko 2-3 minutes ke liye hold pe rakh sakti hu , taki mai aapki details check kr pau .

UNHOLD*********
Chat pe bane rahne ke liye dhanyavad

FURTHER ASSISMENT**********
Isske alawa kaya mai aapki koi aur Sahataya kar sakti hu.

CLOSING******
Cashify me connect krne ke liye dhayanvaad , aapka samay shubh rahe.

******Feedback : **
Iss batachit ke baad, apko apne registered email address par the survey feedback praapt hogi. yah bahut acha hoga yadi aap is batachit ko rate karane ke lie kuchh samay de.

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*****For Pickup Delay (from our side)******

Thank you for connecting with Cashify.

As I can understand you want to know about ______ ?

Thanks for the confirmation.

I would certainly help you in this regard.

Please allow me 2-3 minutes to check the details and come back with the best possible solution for you.

Thank you for staying connected, I appreciate the time you’ve given me.

We apologize for the unpleasant experience you had. I will certainly come up with the best possible solution for you.

I regret to inform you as we are unable to pick up the order in the slot time.


Sir, if I understand you correctly the technician has neither visited nor called you yet?

I am sorry to inform you that due to natural calamity your device pickup might get delay. But, do not worry we will certainly help you by arranging your pickup as soon as possible.

We apologize for the unpleasant experience you had, I am forwarding your concern to higher authority. No need to worry the order will be pickup at the utmost priority.

Do not worry, I have escalated the issue to the concerned department, and the pickup will be arranged on utmost priority.

I am taking responsibility for your order to make it earliest.

Donot worry, I will personally take follow up on your concern.

As quickly as possible.

Our field executive will definitely call you prior to visiting your address.

You are requested to ensure that the below checklist is completed before pick up.
1.Govt.id proof of the pick-up location
2. Device -50%charged
3. Data backed up
4. Reset the device
5. Remove Sim/ memory card from the device.


Is there anything else I can do to assist you?

Thank you for connecting with Cashify. Have a wonderful day.

if cx ask FE. no. :
We regret to inform you that the technician no. is not visible to us.

To connect to the assigned technician, please dial 7290068900 from your registered no. and press 1 then 9. It will connect you to the technician.


Donot worry, your concern is forwording to our team so that we will try our best to pickup the order as soon as possible to give the resoultion for your order.

88888888888888
Manak Waste Management ltd. - 10AM - 1PM , 2PM-5PM & 5PM -8PM.

External Partners -
Delhi and Greater Noida - 10AM -2PM , 3PM-8PM

Rest of other region - 10AM - 1PM, 2PM-5PM & 5PM -8PM

For Hyderabad region - 11AM - 2PM, 2PM-5PM & 5PM -8PM.

FOR : 11 AM - 7 PM
Gorakhpur
Aligarh Allahabad Varanasi
Amristar Aurangabad Ujjain
Bareilly Gorakhpur Nashik
Gwalior Jabalpur Kolkata
Jalandhar Jamshepur Jhansi

3PL (Delhivery/Ecom) - 10 AM - 6PM

mumbai - heavy rain prompt pickup

88888888

*************APOLOGY******
Again, I'm deeply sorry this has happened to you. It's not the experience we wish to create for any of our customers. Thank you for bringing it to our attention and allowing us to address it.

You were absolutely right to bring this to my attention, so I can immediately give resolution for the concern as soon as possible.

As I investigate, I can see that..
Now that I’m aware of the situation, we can look to fix it by

This is unacceptable and we realize we have let you down.

I’m deeply sorry for keeping you waiting for so long.

I’m so sorry to hear. That does sound really frustrating, and I totally understand how you must be feeling. Here are a few ways I can help.

We care deeply about your experience and we failed to meet our regular quality standards. We should have been more careful, and I’m very sorry for the issues it has caused you.

I can assure you that this situation will be discussed with my line manager and will be escalated. Please accept my sincere apologies. You can be sure that this kind of situation will never happen again.

Once again, thank you for letting us know about this issue. It will help us prevent any future misunderstandings. I have already passed this information to [name of the team responsible for this situation] and they are working on solving this issue as we speak.

Our team tries to implement effective quality control for our products, but we failed this time, and we regret that your product slipped past our quality measures. I realize it was frustrating for you and I’m very sorry.

Thank you for your patience. Don’t hesitate to get in touch if you’d like any help or more
information.

Sorry for any inconvenience caused.

Thank you for your patience. If there is anything else our team can do to improve your experience, please don’t hesitate to reply to this email and ask.

I can understand your situation. but sometimes due to some unavoidable reasons we are bound to reschedule your order.
Please let me know if you are not available at this time slot, I can reschedule your order according to your availability.
Please be assured we will arrange your pickup on utmost priority.

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